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Polycom Trio 8800 - Lync Signin is grayed out

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Frequent Visitor

Polycom Trio 8800 - Lync Signin is grayed out

I have a TRIO 8800 running IOS v5.4.2. When I login to the gui and attempt to sign in to my SFB account the "Lync Signin" option is grayed out. I tried a factory reset but still no luck. I've configured 39 other devices with no problem so this is a first. Any feedback would be greatly appreciated. 

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Polycom Employee & Community Manager

Re: Polycom Trio 8800 - Lync Signin is grayed out

Hello FDD4305,

welcome to the Polycom Community.

The Unit you purchased is not a LYNC or Skype SKU and therefore you need to change the Base Profile.

 

This is shown => here <= and the SKU is explained => here <=

 

You must purchase a Polycom per device LYNC / Skype license for every device without a -018 or -019 part number.

 

In addition I recommend updating to UC Software 5.4.4

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: Polycom Trio 8800 - Lync Signin is grayed out

Hello FDD4305,

welcome to the Polycom Community.

The Unit you purchased is not a LYNC or Skype SKU and therefore you need to change the Base Profile.

 

This is shown => here <= and the SKU is explained => here <=

 

You must purchase a Polycom per device LYNC / Skype license for every device without a -018 or -019 part number.

 

In addition I recommend updating to UC Software 5.4.4

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2