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Polycom Trio 8800 Provisioning server custom config

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Occasional Visitor

Polycom Trio 8800 Provisioning server custom config

Software Version:  5.9.0.11421

Phone Model: RealPresence Trio 8800

Call Platform: Skype for Business with telephone

MAC Address: 64:16:7F:76:3C:82

Day 1 issue, provisioning server setup and works with 000000000000.cfg but won't use <MAC>.cfg

 

 

I setup a HTTP provisioning server and my Polycom Trio 8800 connects and downloads updates as long as there is a 0000000000.cfg file. When i create 64167F763C82.cfg and delete 0000000000.cfg it just says "Invalid provisioning details" 

 

I tried using 64167F763C82.cfg and 64167F763C82-phone.cfg

Message 1 of 7
6 REPLIES 6
Polycom Employee & Community Manager

Re: Polycom Trio 8800 Provisioning server custom config

Hello @Anders ,

 

Welcome to the Poly Community.

Mar 08, 2013 QuestionWhat files does my phone download or upload and why?

Resolution: Please check => here <=

 

I suggest you check the above and:

 

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=


As you did not attach the file you try and use we cannot comment on the content. The above FAQ should make clear what these are and how they work.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 7
Occasional Visitor

Re: Polycom Trio 8800 Provisioning server custom config

I have read both of those FAQ before posting and as i described i created a copy of 00000000000.cfg and renamed it <MAC>.cfg (64167F763C82.cfg)

 

I have attached some additional information about the setup.

 

HTTP server content and Trio 8800 info page.

 

CFG name 64167F763C82.cfg

<?xml version="1.0" standalone="yes"?>
<!-- Default Master SIP Configuration File-->
<!-- For information on configuring Polycom VoIP phones please refer to the -->
<!-- Configuration File Management white paper available from: -->
<!-- http://www.polycom.com/common/documents/whitepapers/configuration_file_management_on_soundpoint_ip_phones.pdf -->
<APPLICATION APP_FILE_PATH="sip.ld" DECT_FILE_PATH="3111-17823-001.dect.ld" CONFIG_FILES="styrelsenconfig.cfg" SERVICE_FILES="" MISC_FILES="" LOG_FILE_DIRECTORY="" OVERRIDES_DIRECTORY="" CONTACTS_DIRECTORY="" LICENSE_DIRECTORY="" USER_PROFILES_DIRECTORY="" CALL_LISTS_DIRECTORY="" COREFILE_DIRECTORY="" CERTIFICATE_DIRECTORY="" FLK_DIRECTORY="" CAMERA_PRESETS_DIRECTORY="" ICONS_DIRECTORY="">
  <APPLICATION_SPIP300 APP_FILE_PATH_SPIP300="sip_213.ld" CONFIG_FILES_SPIP300="phone1_213.cfg, sip_213.cfg" />
  <APPLICATION_SPIP500 APP_FILE_PATH_SPIP500="sip_213.ld" CONFIG_FILES_SPIP500="phone1_213.cfg, sip_213.cfg" />
  <APPLICATION_SPIP301 APP_FILE_PATH_SPIP301="sip_318.ld" CONFIG_FILES_SPIP301="phone1_318.cfg, sip_318.cfg" />
  <APPLICATION_SPIP320 APP_FILE_PATH_SPIP320="sip_335.ld" CONFIG_FILES_SPIP320="" />
  <APPLICATION_SPIP330 APP_FILE_PATH_SPIP330="sip_335.ld" CONFIG_FILES_SPIP330="" />
  <APPLICATION_SPIP430 APP_FILE_PATH_SPIP430="sip_327.ld" CONFIG_FILES_SPIP430="phone1_327.cfg, sip_327.cfg" />
  <APPLICATION_SPIP501 APP_FILE_PATH_SPIP501="sip_318.ld" CONFIG_FILES_SPIP501="phone1_318.cfg, sip_318.cfg" />
  <APPLICATION_SPIP600 APP_FILE_PATH_SPIP600="sip_318.ld" CONFIG_FILES_SPIP600="phone1_318.cfg, sip_318.cfg" />
  <APPLICATION_SPIP601 APP_FILE_PATH_SPIP601="sip_318.ld" CONFIG_FILES_SPIP601="phone1_318.cfg, sip_318.cfg" />
  <APPLICATION_SPIP670 APP_FILE_PATH_SPIP670="sip_404.ld" CONFIG_FILES_SPIP670="" />
  <APPLICATION_SSIP4000 APP_FILE_PATH_SSIP4000="sip_318.ld" CONFIG_FILES_SSIP4000="phone1_318.cfg, sip_318.cfg" />
  <APPLICATION_SSIP6000 APP_FILE_PATH_SSIP6000="sip_404.ld" CONFIG_FILES_SSIP6000="" />
  <APPLICATION_SSIP7000 APP_FILE_PATH_SSIP7000="sip_404.ld" CONFIG_FILES_SSIP7000="" />
</APPLICATION> 

 

Styrelsenconfig.cfg

 

<?xml version="1.0" standalone="yes"?>

<changes>
<homescreen homeScreen.settings.enable="1" />
<contacts feature.contacts.enabled="1" />
<calllist feature.callList.enabled="1" />
<bluetooth feature.bluetooth.enabled="0" />
<hidesignout feature.lync.hideSignOut="1" />
<calendar homeScreen.calendar.enable="1" />
<test softkey.feature.MeetNow="0" />
<test exchange.showSeparateAuth="1" />
<applications exchange.showSeparateAuth="1"/>
</changes>

 

Polycom Employee & Community Manager

Re: Polycom Trio 8800 Provisioning server custom config

Hello @Anders ,

 

thanks for providing additional details. Only your 3rd and 4th Edit of the post contained the information that the CONFIG_FILES="Styrelsenconfig.cfg" actually adds the file you are trying to configure the Trio with.

 

  • Is this a Windows or Linux HTTP Server?
    Linux Servers are case sensitive aka 64167F763C82 is not the same as 64167f763c82
  • Do you have any logs showing the Phone to connect to the server?
    Settings > Logging > Module Log Level Limits >
    Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > 10240

I suggest Copy and Curl at Event 1 and then try again.

 

If this fails simply work with SEC DataCom A/S as they sold the phone in 31/05/2019

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 7
Occasional Visitor

Re: Polycom Trio 8800 Provisioning server custom config

I'm using a Raspberry pi with apache2 webserver 

 

Log 

 

0911130742|cfg  |*|00|RT|   DNS server is ???.???.???.???.
0911130742|cfg  |*|00|RT|   DNS alternate server is ???.???.???.???.
0911130742|cfg  |*|00|RT|   DNS domain is c.local.
0911130742|cfg  |*|00|RT|   Time server is time.windows.com.
0911130742|cfg  |*|00|Prov|Starting to provision
0911130742|cfg  |*|00|Prov|Starting to update 3111-65290-001.sip.ld
0911130742|copy |*|00|Server '10.120.99.132' said '3111-65290-001.sip.ld' is not present
0911130742|cfg  |*|00|Prov|Starting to update sip.ld
0911130742|copy |*|00|Server '10.120.99.132' said '64167f763c82-phone.cfg' is not present
0911130742|cfg  |4|00|Prov|cfgProvStatusSet: error code '22' respCode '404' desc '64167f763c82-phone.cfg'
0911130742|cfg  |4|00|Prov|File transfer failed due to curl error code:22 and respCode:404
0911130742|cfg  |4|00|Prov|provStatusCbSynced CfgProvTransferringFileResult_CurlError: error code '22' respCode '404' desc '64167f763c82-phone.cfg' provErrorPopupDisplayed 'F'
0911130742|copy |*|00|Server '10.120.99.132' said '64167f763c82-web.cfg' is not present
0911130742|cfg  |4|00|Prov|cfgProvStatusSet: error code '22' respCode '404' desc '64167f763c82-web.cfg'
0911130742|cfg  |4|00|Prov|File transfer failed due to curl error code:22 and respCode:404
0911130742|cfg  |4|00|Prov|provStatusCbSynced CfgProvTransferringFileResult_CurlError: error code '22' respCode '404' desc '64167f763c82-web.cfg' provErrorPopupDisplayed 'F'
0911130742|copy |*|00|Server '10.120.99.132' said '000000000000-license.cfg' is not present
0911130742|copy |*|00|Server '10.120.99.132' said '64167f763c82-license.cfg' is not present
0911130742|clist|4|00|dbSet::load:cleared load error state m_sync=<0x40>
0911130742|clist|4|00|dbSet::ioRequest:dir=<0> m_status=<true> src=<64167f763c82-directory.xml> dst=</data/polycom/ffs0/user/64167f763c82/64167f763c82-directory.xml> m_sync=<0x10>
0911130742|cfg  |*|00|Prov|Finished updating configuration
0911130742|copy |*|00|Server '10.120.99.132' said '64167f763c82-directory.xml' is not present
0911130742|clist|4|00|dbSet::srv2mem:'64167f763c82-directory.xml' File transfer failed, trying to get local file
0911130742|copy |*|00|Server '10.120.99.132' said '000000000000-directory.xml' is not present
0911130742|clist|4|00|dbSet::srv2mem:'000000000000-directory.xml' File transfer failed, trying to get local file
0911130818|nisvc|4|00|Renew(0) Pac Fetch Failed, SMCtx:ProxyData:UserName Invalid,Password Invalid,nAddrs:0, Type/Address:DHCPCurl:, HttpCode:0 CurlCode:0 DiagErrCode:0, Retry:0 Failed:2 Renew:0 Expiry:0 Domain:cok.local Domain Tokens(1),cok.local, Domain Idx:4294967295  

 

 

After reading the log file i tried creating a cfg file called 64167f763c82-phone.cfg and the Trio 8800 finds the file and loads the 64167f763c82-phone.cfg + styrelsenconfig.cfg but now it automatically disables webserver configuration when it loads the config.

 

If i delete 64167f763c82-phone.cfg and point to styrelsenconfig.cfg in 0000000000.cfg i can enable webserver configuration again.

 

If i create a config called 4167f763c82.cfg the trio doesn't load the file and just goes straight for 000000000000.cfg

 

Any ideas to solve this?

 

Message 5 of 7
Highlighted
Polycom Employee & Community Manager

Re: Polycom Trio 8800 Provisioning server custom config

Hello @Anders ,

 

Again your log does not show the part where the 64167f763c82.cfg or 000000000000.cfg was loaded.

 

From a Filename perspective quote from both FAQs:

 

NOTE: The names of configuration files can be anything as long as they are not <mac>-phone.cfgand/or <mac>-web.cfg 

 

or

 

23456789012-phone.cfg The file will be created by the phone if changes via the Phones GUI / WEB Interface have been made only since > UCS 3.3.0 The provisioning server needs to allow to upload this file or it can impact the phones ability to store settings made via the Phone.
123456789012-web.cfg The file will be created by the phone if changes via the Phones Web Interface have been made only since > UCS 3.3.0 The provisioning server needs to allow to upload this file or it can impact the phones ability to store settings made via the Phone.

 

! DO NOT USE THESE FILENAMES !

 

I am unable to provide further free support via the community and if nobody else answers I already outlined who to contact for support.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 7
Occasional Visitor

Re: Polycom Trio 8800 Provisioning server custom config

I decided to do a full reset of the Polycom trio 8800 and create a config file called 64167f763c82.cfg (lower case letters) and now it's working thanks for helping me.

Message 7 of 7