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Polycom Trio 8800 Skype Firmware, Turn OFF auto updates.

Occasional Contributor

Polycom Trio 8800 Skype Firmware, Turn OFF auto updates.

Hi, we recently started using Skype for Business and 2x Polycom Trio 8800 conference phones. I run an update on the device Web UI to obtain the latest firmware (5.5.4.2255) and the phone works just fine. Not long after, I get prompted on the Trio screen to perform a "device update". It then downgrades the device to an older firmware version (5.5.2.11217) which then causes device issues. How can turn OFF these device upgrade (downgrade) prompts on the Trio screen? Is it a PowerShell command or something I can do on the device? 

 

Cheers
Brett

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Esteemed Contributor

Re: Polycom Trio 8800 Skype Firmware, Turn OFF auto updates.

Hi Brett,

take a look in the FAQs here, you will find the answer to your question.

 

https://community.polycom.com/t5/Skype-for-Business/FAQ-Skype-for-Business-frequently-asked-question...

 

Feb 02, 2016 Question:How can I prevent a Polycom VVX Business Media Phone to be downgraded / upgraded automatically via Skype for Business and/or Office365?

Resolution:For LYNC please download, unpack and import the attached LyncProvisionDeviceParams. For Skype for Business Online / O365 please set the EnableDeviceUpdate to false as explained => here <=

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