Polycom Trio 8800 Skype - MultiAccount & SIP Mode

Occasional Visitor

Polycom Trio 8800 Skype - MultiAccount & SIP Mode

Hi there,


In this moment we have a new Polycom Trio in our office and I'm log in with my company account mail (office 365 tenant) . We need also there is multi account log in for semplicity in case of switch person who have a video/voice call with own contacts. 


We also need to have possibility to call directly fro Polycom Trio 8800 throw SIP mode, how can i set it?


Thanks a lot for your replay.


Message 1 of 4
Respected Contributor

Re: Polycom Trio 8800 Skype - MultiAccount & SIP Mode

Hi @Gianluca Anversa,


from my knowledge you don´t have the possibility to use several O365 accounts in parallel. You´ll have to sign-out and sign-in with the new account you want to use. Normal behaviour like a SfB-client...


Aug 15, 2018 Question: Can I enable more than 1 Line on my Polycom Trio?

Resolution: UC Software 5.5.2 for Polycom Trio added the Hybrid registration feature. Details are in the Admin Guide or => here <=  and it can be up to 3 different lines.


So check if you have newer version than 5.5.1 and follow the FAQs.

Message 2 of 4
Occasional Visitor

Re: Polycom Trio 8800 Skype - MultiAccount & SIP Mode

So in my position we can't add several O365 account but if we have other type off account we can do this. Is it?


For SIP account thanks for the link. 

Message 3 of 4
Polycom Employee & Community Manager

Re: Polycom Trio 8800 Skype - MultiAccount & SIP Mode

Hello @Gianluca Anversa,


welcome to the Polycom Community.

I have added this to the FAQ Article to make it even clearer:


  • The 2nd or 3rd line cannot be another Skype for Business account.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4