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Polycom Trio 8800 Skype - MultiAccount & SIP Mode

Occasional Contributor

Polycom Trio 8800 Skype - MultiAccount & SIP Mode

Hi there,


In this moment we have a new Polycom Trio in our office and I'm log in with my company account mail (office 365 tenant) . We need also there is multi account log in for semplicity in case of switch person who have a video/voice call with own contacts. 


We also need to have possibility to call directly fro Polycom Trio 8800 throw SIP mode, how can i set it?


Thanks a lot for your replay.


Message 1 of 4
Esteemed Contributor

Re: Polycom Trio 8800 Skype - MultiAccount & SIP Mode

Hi @Gianluca Anversa,


from my knowledge you don´t have the possibility to use several O365 accounts in parallel. You´ll have to sign-out and sign-in with the new account you want to use. Normal behaviour like a SfB-client...


Aug 15, 2018 Question: Can I enable more than 1 Line on my Polycom Trio?

Resolution: UC Software 5.5.2 for Polycom Trio added the Hybrid registration feature. Details are in the Admin Guide or => here <=  and it can be up to 3 different lines.


So check if you have newer version than 5.5.1 and follow the FAQs.

Message 2 of 4
Occasional Contributor

Re: Polycom Trio 8800 Skype - MultiAccount & SIP Mode

So in my position we can't add several O365 account but if we have other type off account we can do this. Is it?


For SIP account thanks for the link. 

Message 3 of 4
Polycom Employee & Community Manager

Re: Polycom Trio 8800 Skype - MultiAccount & SIP Mode

Hello @Gianluca Anversa,


welcome to the Polycom Community.

I have added this to the FAQ Article to make it even clearer:


  • The 2nd or 3rd line cannot be another Skype for Business account.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Please be aware:For questions about the type of support to expect please check here

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The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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Message 4 of 4