We have purchased some Polycomm Trio 8800 2201-65290-019 Skype phones, we normally purchase the 2201-65290-001. When we set these up as generic to connect to our Avaya solution in the same way we setup the 2201-65290-001, after reboot they lose all the line, authentification and SIP information.
Is there a setting somewhere to retain this or a bug with the phone.
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UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
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The software version was 5.9.0 something but because this did not work we downgraded it to 5.8.15024 same release as working 2201-65290-001.
The phone model as mentioned in post is 8800 2201-65290-019
Call platform Avaya
MAC Address 64167F768DC0
Hello @Steve Sykes
I can see it is set to Generic and it should stay like this. Not sure if there is a server storing some wrong config in the play.
64167F768DBE was sold via WESTCON GROUP EUROPEAN OPERATIONS LIMITED back in 02/07/2019 so the unit is in warranty so they can open a ticket for you.
It should work and stay for a reboot as I do this every single day.
Thank you Steffen,
We have purchased 8 of these and they all have the same issue.