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Polycom Trio 8800 after software update makes self downgrade

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Occasional Visitor

Polycom Trio 8800 after software update makes self downgrade

Hello.

 

I got problem with Trio 8800 after upgrading to version 5.7.2 or 5.8.0 .The phone shows that there is newer version of software -5.5.2 and it makes self downgrade over the night. I tried to upgrade software via USB and HTTP interface. Either of this solutions failed in the end. 

6 REPLIES 6
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Respected Contributor

Re: Polycom Trio 8800 after software update makes self downgrade

Hi @jjkl,

have a look at the FAQs:

Feb 02, 2016 Question:How can I prevent a Polycom VVX Business Media Phone to be downgraded / upgraded automatically via Skype for Business and/or Office365?

Resolution:For LYNC please download, unpack and import the attached LyncProvisionDeviceParams. For Skype for Business Online / O365 please set the EnableDeviceUpdate to false as explained => here <=

Message 2 of 7
Occasional Visitor

Re: Polycom Trio 8800 after software update makes self downgrade

Please look at the attached photo in first post. 

Message 3 of 7
Respected Contributor

Re: Polycom Trio 8800 after software update makes self downgrade

Yes I saw that. You use your Trio with SfB in O365 enviroment, right? MSFT has integrated v.5.5.2 in O365 and Trio wants to download that version, although you installed newest one. Please refer to the FAQ and it will solve your problem.

Message 4 of 7
Occasional Visitor

Re: Polycom Trio 8800 after software update makes self downgrade

Yes I use SfB. After uploading lyncDeviceUpdateEnabledOFF.cfg still got same problem. It reverts back to 5.5.2.

Message 5 of 7
Polycom Employee & Community Manager

Re: Polycom Trio 8800 after software update makes self downgrade

Hello @jjkl ,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 7
Occasional Visitor

Re: Polycom Trio 8800 after software update makes self downgrade

Hi jjhk, did you really solve this problem?

Message 7 of 7