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Polycom Trio 8800 can not call point-to-point video

Occasional Contributor

Polycom Trio 8800 can not call point-to-point video

Hi All,

I have trio 8800 collabs kit registered to Lync Server 2013, when I tried to point-to-point call with lync client, but everytime they picked up the call droped.
But when I start conference call and add participant it going well.
Did anybody here has same experience?
Lync Server 2013 ver 5.0.8308.992
Polycom Trio 8800 ver

Best regards,
Message 1 of 2
Polycom Employee & Community Manager

Re: Polycom Trio 8800 can not call point-to-point video

Hello @fkinandung,

welcome to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=


Also the VoIP FAQ can be utilized


Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2