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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi

 

I have a Polycom Trio 8800 Skype fpr business edition

 

UC Software Version      5.5.2.11338

 

For some reason whenever we plug the phone in somewhere it spends a good two hours booting up, the screens displays ‘Completeing Provisioning’ during this time, when it does eventually boot up it says ‘Registration Failed’.

Any ideas why it might do this?

 

Attached is a picture of it booting up.

 

Regards

 

Sanjay

1 REPLY 1
HP Recommended

Hello Sanjay,

welcome to the Polycom Community.

I am unsure why it would do this but due no details what kind of configuration the unit is using I suggest you factory reset it via the 4 finger combination shown => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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