Plantronics + Polycom. Now together as Poly Logo

Polycom Trio 88000 - Skype for business online - Cloud PBX

Highlighted
Occasional Advisor

Polycom Trio 88000 - Skype for business online - Cloud PBX

events would show up AFTER their time was passed. That's consistent with what you are seeing.

 

Base profile set as Skype for Business. Please advise.

 

Phone Model Trio 8800 Part Number 3111-65290-001 Rev:A MAC Address 64:16:7F:29:C4:35 Wi-Fi MAC Address 64:16:7F:29:C4:36 Bluetooth MAC Address 64:16:7F:29:C4:37     UC Software Version 5.9.0.10869 Updater Signature Release

Message 1 of 7
6 REPLIES 6
Highlighted
Polycom Employee & Community Manager

Re: Polycom Trio 88000 - Skype for business online - Cloud PBX

Hello @Karthik D ,

welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.

 

For your new issue, I am not sure what you are reporting to the community.

 

INGRAM MICRO LP sold this unit back in 10/11/2017 so I assume this worked at some point.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
Highlighted
Occasional Advisor

Re: Polycom Trio 88000 - Skype for business online - Cloud PBX

Meeting events would show up AFTER their time was passed on Polycom Trio 8800...

Base profile set as Skype for Business. Please advise.
Message 3 of 7
Highlighted
Polycom Employee & Community Manager

Re: Polycom Trio 88000 - Skype for business online - Cloud PBX


@SteffenBaierUK wrote:

Hello @Karthik D ,

welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.


----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
Highlighted
Occasional Visitor

Re: Polycom Trio 88000 - Skype for business online - Cloud PBX

I am having the same issue with My Polycom Trio with meetings. 

 

What is the solution?

Message 5 of 7
Highlighted
Occasional Advisor

Re: Polycom Trio 88000 - Skype for business online - Cloud PBX

Meeting events would show up AFTER their time was passed on Polycom Trio 8800... Base profile set as Skype for Business. Please advise.
Message 6 of 7
Highlighted
Polycom Employee & Community Manager

Re: Polycom Trio 88000 - Skype for business online - Cloud PBX

Hello @Karthik D ,

 

Simply marking a post as solved, wherein both instances it was advised to either contact your reseller or Microsoft, does not really help any other community member as you never followed up what the root cause would have been.

 

For your new issue, I suggest you utilize the Skype for Business FAQ and/or await other community members to suggest something.

 

If this fails please work with your reseller.

 

In order to raise a support ticket, you need to work with your Poly reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7