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Polycom Trio no keypad during call

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Occasional Visitor

Re: Polycom Trio no keypad during call

We have a problem with Polycom RealPresence Desktop, when the first call is established it is not possible to start an another call at the same time.

The dialpad does not show, like that the option is turned off or missing.

We use this software in combination with the CX5100 Unified Conference Station in one of our biggest conference rooms and it is extremely important for us to solve this problem in order to be able to organize meetings.

Message 11 of 12
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Polycom Employee & Community Manager

Re: Polycom Trio no keypad during call

Hello @AnaBGD,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 12