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Polycom Trio : schedule reboot

Occasional Visitor

Polycom Trio : schedule reboot

Hi everyone,

 

To avoid some problems, we would like to schedule a daily reboot of our Polycom Trio 8500 and 8800.

 

I found that we need to set the following parameters :

prov.scheduledReboot.enabled = "1"

prov.scheduledReboot.periodDays = "1"

prov.scheduledReboot.time = "03:00"

We don't have a provisioning server so I tried to configure it via .cfg file. But without success.

I tried to upload the site.cfg with this configuration:

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Generated site.cfg Configuration File -->
<polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd">
  <prov prov.configUploadPath="">
    <prov.scheduledReboot prov.scheduledReboot.enabled="1" prov.scheduledReboot.periodDays="1" prov.scheduledReboot.time="08:20" prov.scheduledReboot.timeRandomEnd="">
    </prov.scheduledReboot>
  </prov>
</polycomConfig>

But nothing happens.

 

Any ideas ? :)

 

Thank you in advance for your help and have a nice day.

 

Kind regards

 

Bryan

Message 1 of 5
4 REPLIES 4
Occasional Visitor

Re: Polycom Trio : schedule reboot

Is the reboot time based on the local time or UTC time ?
Message 2 of 5
Polycom Employee & Community Manager

Re: Polycom Trio : schedule reboot

Hello @Bureautique ,

 

Welcome to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync)
  • Provide details if UC / SIP or ObiEdition
  • Additional Poly Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


The above is of interest as we only added this feature in UC Software 5.7.1 or later:

<?xml version="1.0" standalone="yes"?>
<!-- Enable a scheduled reboot-->
<!-- prov.scheduledReboot.enabled Default = 0 -->
<!-- prov.scheduledReboot.periodDays min 1 max 365 default 1 For a daily reboot use 1-->
<!-- prov.scheduledReboot.time min length 5 max length 5 default "03:00" -->
<!-- prov.scheduledReboot.timeRandomEnd min length 0 max length 5 default "" 24 hour time format(HH:mm)-->
<changes>
<test  prov.scheduledReboot.enabled="1"
	prov.scheduledReboot.periodDays="1"
	prov.scheduledReboot.time="03:00"
	prov.scheduledReboot.timeRandomEnd="04:00" />
</changes>

 

The time is always the local time.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 3 of 5
Occasional Visitor

Re: Polycom Trio : schedule reboot

Hello,

 

First of all, thank you for your quick answer.

 

Here are the requested information:

  • Exact Software Version: 5.9.0.11421
  • Phone Model: Trio 8500
  • Call Platform: Skype for Business on Premise
  • Additional Poly Infrastructure: n/a
  • Due to security reasons, I cannot provide the backup and the MAC address of this phone.

 

According to your example, I tried to upload the following configuration file on the phone but the scheduled reboot didn't work:

<?xml version="1.0" standalone="yes"?>
<!-- Enable a scheduled reboot-->
<!-- prov.scheduledReboot.enabled Default = 0 -->
<!-- prov.scheduledReboot.periodDays min 1 max 365 default 1 For a daily reboot use 1-->
<!-- prov.scheduledReboot.time min length 5 max length 5 default "03:00" -->
<!-- prov.scheduledReboot.timeRandomEnd min length 0 max length 5 default "" 24 hour time format(HH:mm)-->
<changes>
<test  prov.scheduledReboot.enabled="1"
	prov.scheduledReboot.periodDays="1"
	prov.scheduledReboot.time="12:25"
	prov.scheduledReboot.timeRandomEnd="" />
</changes>

I also tried with the timeRandomEnd set to 00:05. Same result.

 

Can you help me on this problem ?

 

Thank you in advance and have a nice afternoon.

 

Kind regards

Bryan

 

Message 4 of 5
Polycom Employee & Community Manager

Re: Polycom Trio : schedule reboot

Hello @Bureautique ,

 

without a backup of the phone none of the volunteers within the community can verify what we assume you loaded on the Trio.

 

Without the mac we cannot provide you with the reseller who would be your Tier 1 support contact.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 5