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Polycom Trio stopped connecting with skype for business on prem

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Occasional Visitor

Polycom Trio stopped connecting with skype for business on prem

All the sudden we can not get our Polycom Trios to connect up inside our network. If we take them to an outside line they connect up which would point to DHCp/DNS issue but i can't seem to locate the issue as all involved parties are reporting "nothing changed".

 

Polycom Trio Is running Firmware: 5.9.0.10869 

Logs are attached. i can see errors

Message 1 of 2
1 ACCEPTED SOLUTION

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Polycom Employee & Community Manager

Re: Polycom Trio stopped connecting with skype for business on prem

@sblendell Hello ,

 

welcome to the Poly Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

 

0523105424|sip  |2|00|MakeTlsConnection: case 0x14090086: bFetchRootCert is TRUE
0523105424|sip  |4|00|MakeTlsConnection: SSL_connect error 1
0523105424|sip  |4|00|MakeTlsConnection: connection failed error -1
0523105424|sip  |3|00|CTrans::TCPFail workingServer 3 -> 4 0x4148c5e8
0523105424|sip  |3|00|UA Client Non-INVITE REGISTER trans state 'callingTrying'->'completed' by 480 resp 10 timeout(0x4148c5e8)
0523105424|sip  |2|00|[CTrans::ResponseProcess] REGISTER NonInv reTrans ALREADY stopped in 'completed' state at retryCount 0 code 480, timeout=10 (0x4148c5e8)

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=

 

The quickest way to get help would be by opening a ticket.


In order to raise a support ticket you need to work with your Poly reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: Polycom Trio stopped connecting with skype for business on prem

@sblendell Hello ,

 

welcome to the Poly Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

 

0523105424|sip  |2|00|MakeTlsConnection: case 0x14090086: bFetchRootCert is TRUE
0523105424|sip  |4|00|MakeTlsConnection: SSL_connect error 1
0523105424|sip  |4|00|MakeTlsConnection: connection failed error -1
0523105424|sip  |3|00|CTrans::TCPFail workingServer 3 -> 4 0x4148c5e8
0523105424|sip  |3|00|UA Client Non-INVITE REGISTER trans state 'callingTrying'->'completed' by 480 resp 10 timeout(0x4148c5e8)
0523105424|sip  |2|00|[CTrans::ResponseProcess] REGISTER NonInv reTrans ALREADY stopped in 'completed' state at retryCount 0 code 480, timeout=10 (0x4148c5e8)

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=

 

The quickest way to get help would be by opening a ticket.


In order to raise a support ticket you need to work with your Poly reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2