All the sudden we can not get our Polycom Trios to connect up inside our network. If we take them to an outside line they connect up which would point to DHCp/DNS issue but i can't seem to locate the issue as all involved parties are reporting "nothing changed".
Polycom Trio Is running Firmware: 188.8.131.5269
Logs are attached. i can see errors
Solved! Go to Solution.
@sblendell Hello ,
welcome to the Poly Community.
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0523105424|sip |2|00|MakeTlsConnection: case 0x14090086: bFetchRootCert is TRUE 0523105424|sip |4|00|MakeTlsConnection: SSL_connect error 1 0523105424|sip |4|00|MakeTlsConnection: connection failed error -1 0523105424|sip |3|00|CTrans::TCPFail workingServer 3 -> 4 0x4148c5e8 0523105424|sip |3|00|UA Client Non-INVITE REGISTER trans state 'callingTrying'->'completed' by 480 resp 10 timeout(0x4148c5e8) 0523105424|sip |2|00|[CTrans::ResponseProcess] REGISTER NonInv reTrans ALREADY stopped in 'completed' state at retryCount 0 code 480, timeout=10 (0x4148c5e8)
Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?
Resolution: Have a look => here <=
The quickest way to get help would be by opening a ticket.
In order to raise a support ticket you need to work with your Poly reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Poly support.
If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.
If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.