Polycom VVX Expansion Module and Flexible Line Key

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Occasional Contributor

Polycom VVX Expansion Module and Flexible Line Key

We are seeing an issue with the Polycom VVX 600 with software version 5.4.4 (and also the 5.5.0 beta) wherein the "line key customization" option disappears if you enable the Lync/Skype Shared Line Appearance feature for the user.

 

Here is the "basic" settings page with the SLA feature disabled https://i.imgur.com/PvKSyeP.jpg

 

Here it is with it SLA enabled: http://i.imgur.com/0cKtFDt.jpg

 

Is there any workaround for this?

Message 1 of 6
5 REPLIES
Polycom Employee & Community Manager

Re: Polycom VVX Expansion Module and Flexible Line Key

Hello stevensarginson,

welcome to the Polycom Community.

Did this ever work before ?

 

If yes please raise a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Occasional Contributor

Re: Polycom VVX Expansion Module and Flexible Line Key

We just upgraded to the version of Lync which supports shared line appearances and are seeing this behavior. Would it be possible to confirm whether this is intended behavior?

Message 3 of 6
Advisor

Re: Polycom VVX Expansion Module and Flexible Line Key

This is the intended behavior Steven. Unfortunately, EFLK has a very very limited usage as it doesn't work with SLA, Boss/Admin or anything different than standard usage. 

Polycom is really really slow on that as i mentioned this problem several months ago (no i did not open a ticket, it's also going very slow for the ones i have, and this issue not critical enough for us), especially given the fact that with EFLK they removed also the option to push all the speed dials to the expansion module (it was working befre EFLK). So now you have only two incomplete way to manage your speed dials and you have to pick one anyway.

 

I still hope something will come with the final 5.5... let's see.

Message 4 of 6
Occasional Visitor

Re: Polycom VVX Expansion Module and Flexible Line Key

We are on 5.7 now, has any progress been made allowing SLA and EFLK to coexist? I have a dispatch center that uses SLA and would use EFLK if they could work together.

Message 5 of 6
Polycom Employee & Community Manager

Re: Polycom VVX Expansion Module and Flexible Line Key

Hello Jamie Jensen,

welcome to the Polycom Community.

5.7 is not a Polycom Software Version I would recognize. The currently latest is 5.5.1 Rev P or Q

 

Any details are listed in the Release Notes and if nothing is noted there it is not in the software.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 6