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Polycom VVX joins a skype for business meeting muted

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Occasional Contributor

Polycom VVX joins a skype for business meeting muted

It was reported today that our VVX phones are all joining SfB meetings muted, and the ability to unmute them is disabled.  I tested and was able to re-create the issue.  If you join from your VVX, or if your default audio device in your Skype client on your laptop is set for the VVX, and you join from outlook on your laptop, the VVX joins muted as well.  We haven't made any config changes to the VVX's.

 

Has anyone ever seen this?

 

VVX 500, 600

BToE 3.3.0

UCS 5.5.0.20556 and 5.3.1

Windows 10 x64

Windows 7 x86

Skype for buisiness 16.0.4266.1001

 

 

Message 1 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: Polycom VVX joins a skype for business meeting muted

Hello BHughes01,

welcome back to the Polycom Community.

 

You are using an unsupported software version 5.5.0 for your installation.


The 5.5.0 Release notes and the community's VoIP FAQ contains this post here:

 

Jun 15, 2016 Question:Can I use UC Software 5.5.0 for Lync or Skype for Business deployments?

Resolution:UC Software 5.5.0 has not been qualified by Microsoft to use in Lync or Skype for Business deployments. Polycom will not support UC Software 5.5.0 use in Lync or Skype for Business deployments.

 

UC Software 5.3.1 is also no longer supported and you should test 5.4.4 instead.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Occasional Contributor

Re: Polycom VVX joins a skype for business meeting muted

The issue is present on 5.4.4 as well.

Message 3 of 6
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Polycom Employee & Community Manager

Re: Polycom VVX joins a skype for business meeting muted

Hello BHughes01,

The next step is to raise a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
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Occasional Visitor

Re: Polycom VVX joins a skype for business meeting muted

Any resolution to this? We are using Skype for Business Online, and VVX 501 with version 5.9.0.9373.

When joining a conference call, Skype desktop app shows microphone greyed out and can't be unmuted.

Message 5 of 6
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Polycom Employee & Community Manager

Re: Polycom VVX joins a skype for business meeting muted


@SteffenBaierUK wrote:

Hello ,

The next step is to raise a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


 @BHughes01 

 

already replied the above

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6