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Polycom VVX with Office 365 and 3rd party SSO (OneLogin/Okta)

Occasional Visitor

Polycom VVX with Office 365 and 3rd party SSO (OneLogin/Okta)

Polycom VVX 600 with 5.4.0A SfB firmware. 

 

I think I found another issue for those who are using 3rd party SSO providers (such as OneLogin and Okta).  The MS programs such as Skype and Word bypassed the 3rd party although lately they have added support where it brings up a web page window.  

 

The Polycom appears to do something different and therefore gets an error. 

 

1. With the 3rd party provider, there is an issue with login and no ticket is issued therefore the phone does not connect. 

m_eLyncOnlineUserType [3], what does the "3" mean?

 

2. With a Office 365 Cloud user (bypassing provider), the ticket is issued and the phone logs in just fine. 

m_eLyncOnlineUserType [4], what does the "4" mean?

 

3. Are there any workarounds for this or do users need to be cloud managed?

 

4. This seems to be similar to VVX 600 with O365 - Fails to log in . Although it was not resolved, user also had m_eLyncOnlineUserType [3].

 

---------------------------Office 365 with 3rd party SSO (not ADFS but similar)---------------------

 

1125041820|tickt|*|00|m_csOrgIDAuthEndPointUrl [https://login.microsoftonline.com/extSTS.srf]
1125041820|tickt|*|00|m_csOrgIDAuthEndPointBaseUrl [https://login.microsoftonline.com]
1125041820|tickt|*|00|m_eLyncOnlineUserType [3]
1125041820|tickt|*|00|csTimeCreatedVal [NULL]
1125041820|tickt|*|00|csTimeExpVal [NULL]
1125041820|tickt|*|00|*********************End [webTicketPrintAll]*****************
1125041820|sip |4|00|TLS-DSK:soWebTicketCbFunc: SoWebTicketCb_ResponseError event triggered from the soWebTicket
1125041829|cfg |5|00|Prm|Parameter reg.x.auth.useLoginCredentials requested type 2 but is of type 7

 

---------------------------Office 365 Cloud User--------------------------

 

1125041940|tickt|*|00|m_csOrgIDAuthEndPointUrl [https://login.microsoftonline.com/extSTS.srf]
1125041940|tickt|*|00|m_csOrgIDAuthEndPointBaseUrl [https://login.microsoftonline.com]
1125041940|tickt|*|00|m_eLyncOnlineUserType [4]
1125041940|tickt|*|00|csTimeCreatedVal [2015-11-25T04:19:39Z]
1125041940|tickt|*|00|csTimeExpVal [2015-11-25T12:19:39Z]
1125041940|tickt|*|00|*********************End [webTicketPrintAll]*****************
1125041940|sip |4|00|TLS-DSK:soWebTicketCbFunc: SoWebTicketCb_ResponseError event triggered from the soWebTicket
1125042119|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
1125042127|tickt|4|00|[soWebTicketFetchWsFedBearerToken]:[6922] pSecurityTokenSamlAssertion[<saml:Assertion MajorVersion="1" MinorVersion="1" AssertionID="SamlSecurityToken-*******************" Issuer="https://*****.infra.lync.com:4443/***************" IssueInstant="2015-11-25T04:21:28.644Z" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion"><saml:Conditions NotBefore="2015-11-25T04:21:28.644Z" NotOnOrAfter="2015-11-25T11:52:37.644Z"><saml:AudienceRestrictionCondition><saml:Audience
......

 

Thanks!

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: Polycom VVX with Office 365 and 3rd party SSO (OneLogin/Okta)

Hello rthumend,

welcome to the Polycom Community.

I had already advised the quoted topic poster to open a support ticket so we can look at this but to my knowledge this was not done.

 

In your case again we require debug logs for tickt but for myself as a Polycom employee I am unable to provide free support through the community.

 

Please work with your Polycom reseller so we can analyze this.

 

You may want to use this as a start:

 

log.render.level="0"
log.level.change.pps="2"
log.level.change.sip="0"
log.level.change.curl="0"
log.level.change.dns="0"
log.level.change.tickt="0"


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Polycom Employee & Community Manager

Re: Polycom VVX with Office 365 and 3rd party SSO (OneLogin/Okta)

Hello rthumend,

Just a follow up after running this past the Product Management Team and we officially only tested and certified for Microsoft ADFS and DirSync (with password sync enabled).

 

I suggest you work with your Polycom reseller to bring this to the attention of our sales and product management team so we can work with yourself on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 3 of 4
Occasional Visitor

Re: Polycom VVX with Office 365 and 3rd party SSO (OneLogin/Okta)

Thanks Steffen. 

 

I did disable the 3rd party SSO and the DirSync with password sync did work correctly. It's good to know that ADFS is good in case we go that route. 

 

For now, I have decided to remove the 3rd party SSO so that we can use the products. 

Message 4 of 4