Polycom VVX300 Connection Issues

[lalexanian]

Unable to configure my polycom to work with skype, see error logs below. I have set NTP servers.

UC Software Version 5.7.1.2205 Updater Version 5.9.1.1991

0417113714|auth |2|00|Response(-1)auth,(101)AuthServiceWTMsgKey,(-1)lyncStatus,(14),(Expiry,TransactionId,Time,Type):(-1,990835238,1523990234,1)IndicationCode:(0)
0417113714|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(105)AuthServiceUTMsgKey:(212)AuthSvcAODBDBIndKey
Caller Service(-1):IndicationCode(0)
,TransactionID(990835238)
0417113714|auth |2|00|Policy Dest:(203)AuthServicePolicyFsmKey:(105)AuthServiceUTMsgKey:(214)AuthSvcAOFsmRequestKey
Caller Service(-1):IndicationCode(0)
,TransactionID(990835238)
0417113714|auth |2|00|SM Module: SM created Ref(102221)
0417113714|auth |2|00|<SM>(304)AuthServiceUTStateMachine(0x150ce58):Ctx((334),(1)kBaseEventInit,Ticks(0))
0417113714|auth |2|00|S/E(sSAuthSvcUTS0,kBaseEventInit),rO(305)
0417113714|auth |2|00|<\SM>(304)AuthServiceUTStateMachine(0x150ce58):Ctx((315),(1)kBaseEventInit,Ticks(0))
0417113714|auth |2|00|<SM>(304)AuthServiceUTStateMachine(0x150ce58):Ctx((315),(1)kBaseEventInit,Ticks(0))
0417113714|auth |2|00|[prepareAndSendRequest]:[4349]:[1]:[https://webpoolSN11A08.infra.lync.com:443/CertProv/CertProvisioningService.svc/mex]
0417113714|cfg |5|00|Prm|Parameter feature.validate.peer.cert requested type 0 but is of type 7
0417113714|nisvc|2|00|Request(-1)nisvc,(701)NIServiceHttpReqMsgKey,(-1)auth,(702)NIServiceHttpResMsgKey,(Expiry,TransactionId,Time,Type):(-1,-1,1523990234,0)IndicationLevel:(200)
0417113714|auth |2|00|S/E(sSAuthSvcGetServers,kBaseEventInit),rO(5)
0417113714|auth |2|00|<\SM>(304)AuthServiceUTStateMachine(0x150ce58):Ctx((315),(5),Ticks(0))
0417113714|auth |2|00|Silent Indication, CallerService(AuthServiceCallerSnooper)
0417113714|auth |2|00|CAuthSvcUpdateTokenNotifier:: UserMode = [False]
0417113714|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(105)AuthServiceUTMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(144)AuthServiceCallerSnooper:IndicationCode(0)
,TransactionID(990835238)
0417113714|auth |2|00|Response(-1)auth,(105)AuthServiceUTMsgKey,(-1)lyncStatus,(14),(Expiry,TransactionId,Time,Type):(-1,990835238,1523990234,1)IndicationCode:(0)
0417113714|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(105)AuthServiceUTMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(144)AuthServiceCallerSnooper:IndicationCode(100)SM Started
,TransactionID(990835238)
0417113714|auth |2|00|Response(-1)auth,(105)AuthServiceUTMsgKey,(-1)lyncStatus,(14),(Expiry,TransactionId,Time,Type):(-1,990835238,1523990234,1)IndicationCode:(100)SM Started
0417113714|log |5|00|Skipped uploading of failed log file because no of failures are > 4 or last upload failed time is < 60 seconds.
0417113714|nisvc|2|00|

****************************HTTP SEND**************************

0417113714|nisvc|2|00|HTTP SEND:: DestUrl(https://webpoolSN11A08.infra.lync.com:443/CertProv/CertProvisioningService.svc/mex), HttpResCode(200), curlRetCode(0) retVal(0)
0417113714|nisvc|2|00|ErrorBuffer::
0417113714|nisvc|2|00|

****************************HTTP SEND**************************

0417113714|nisvc|2|00|<\ni01:1,time taken(82)>
0417113714|auth |2|00|<SM>(304)AuthServiceUTStateMachine(0x150ce58):Ctx((315),(301)kEAuthOnRecvDataResponse,Ticks(0))
0417113714|auth |2|00|m_RetVal[0] eReqRspID[1] curlReturn[0] HttpRspCode[200] messageLen[13480]
0417113714|auth |2|00|S/E(sSAuthSvcGetServers,kEAuthOnRecvDataResponse),rO(3)
0417113714|auth |2|00|<\SM>(304)AuthServiceUTStateMachine(0x150ce58):Ctx((318),(1)kBaseEventInit,Ticks(0))
0417113714|auth |2|00|<SM>(304)AuthServiceUTStateMachine(0x150ce58):Ctx((318),(1)kBaseEventInit,Ticks(0))
0417113714|auth |2|00|[prepareAndSendRequest]:[4349]:[3]:[https://webpoolsn11a08.infra.lync.com/WebTicket/WebTicketService.svc/mex]
0417113714|cfg |5|00|Prm|Parameter feature.validate.peer.cert requested type 0 but is of type 7
0417113714|nisvc|2|00|Request(-1)nisvc,(701)NIServiceHttpReqMsgKey,(-1)auth,(702)NIServiceHttpResMsgKey,(Expiry,TransactionId,Time,Type):(-1,-1,1523990234,0)IndicationLevel:(200)
0417113714|auth |2|00|S/E(sSAuthSvcGetTokenProvider,kBaseEventInit),rO(5)
0417113714|auth |2|00|<\SM>(304)AuthServiceUTStateMachine(0x150ce58):Ctx((318),(5),Ticks(0))
0417113715|nisvc|2|00|

****************************HTTP SEND**************************

0417113715|nisvc|2|00|HTTP SEND:: DestUrl(https://webpoolsn11a08.infra.lync.com/WebTicket/WebTicketService.svc/mex), HttpResCode(200), curlRetCode(0) retVal(0)
0417113715|nisvc|2|00|ErrorBuffer::
0417113715|nisvc|2|00|

****************************HTTP SEND**************************

[SteffenBaierUK]

Hello @lalexanian

welcome to the Polycom Community.

I cannot really see any errors but that is most likely not the whole log. Did this ever work?

I suggest you raise a ticket as the phone has the NTP end so far the logs look OK.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services