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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello

We have two polycom vvx411 phones one worked right out of the box, we bought another one and, although it does connect to the lync2013 server, we cant make and receive calls.

Working phone firms: 5.4.1 rev F
UC: 5.4.1.17954

UV: 5.6.1.23318

Not working phone:

I've tried updating it to the newest firmware - nothing, i have tried other firmwares that work with lync - nothing.

Right now we are standing at 5.4.1 rev I

I changed settings in lync server to support encryption(globaly) and now it can make and recieve external calls.

However internal calls, still, the same problem, hangs up right after dial.

with this error:

0723183600|sip  |3|00|UA Client INVITE INVITE trans state 'proceeding'->'completed' by 488 resp 65 timeout(0x40e48828)
0723183600|sip  |3|00|CStkCall::parseDiagnostics Call(0xfc6758), FailureReason = 52017;reason="Encryption levels dont match"
0723183600|sip  |3|00|CStkCall::NewCallState 'RingBack'->'Idle' (0xfc6758) m_hUI(0x10e7af0),Control Channel(0)

I didnt find 5.4.1 rev F on the website.

I tried using exactly the same configurations as the working phone has and it didnt help.

Please, help me.

Thank you!

3 REPLIES 3
HP Recommended
Are these brand new or used phones ? What are the serials ?

Most likely you purchased a Russian SKU and need to change the encryption from required to supported.

Replied via a mobile device
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

They are brand new phones

I did change the encryption to supported

serial of the phone that doesn't work: 64167F0E5AC9

HP Recommended

Hello @Darkhan,

the unit you purchased is for the Russian Market aka it does not support encryption:

 

2200-48450-114 VVX 411 12-line Desktop Phone Gigabit Ethernet with HD Voice. POE. Ships without power supply and factory disabled media encryption.

 

The Skype for Business or LYNC server needs to be set to "SupportEncryption" but not enforce it.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.