Polycom VVX601 - QOS settings being overwritten

Stew · ‎06-02-2017

How do you set the QOS value of skype for business calls? We have a setting on our provisioning server which appears to be getting overwritten.

lync.qos.dscpVoice="46" is set on our provisioning server, however after the phone has connected to SFB we can see it's been chaged back to 40. Quite why the default would be 40 for voice, I have no idea, but how do we fix this?

The phone shows this under Diagnostics > SFB Status > Miscellaneous Info:

CAC Status Disabled

DSCP Voice 40

Is this a setting which needs to be made in SFB (Powershell?) some how?

Cheers,

Stew

SteffenBaierUK · ‎06-02-2017

Hello Stew,

welcome to the Polycom Community.

Office365 and Skype for Business can inbound provision certain settings.

This is controlled via the server management shell.

You can prevent this on the phone via this configration parameter:

lync.provisionDeviceParams.enabled="0"

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

Stew · ‎06-02-2017

Hello,

Thanks for your promt reply. We've just applied this and it doesn't seem to have made too much difference (yet).

Reading about that setting, doesn't it just affect the following:

EnableDeviceUpdate
IPPhoneAdminPasswd
LocalProvisioningServerAddress
LocalProvisioningServerUser
LocalProvisioningServerPassword
LocalProvisioningServerType

Doesn't explicitely mention the DSCP setting I mentioned.

Cheers,

Stew

SteffenBaierUK · ‎06-02-2017

Hello Stew,

I believe it ignores this at present even with this parameter.

Looking at some internal documentation try and change the Value via the Web Interface itself

Settings > Network > QoS

I would raise a ticket on this.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.