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Polycom and O365 SfB Account lock-out issue

Occasional Visitor

Polycom and O365 SfB Account lock-out issue



We have installed 20 VVX series phones in our miami office. We found that users will get locked out from our AD if they change their AD password and froget to log out and in again on the phone at the same time. This is very unfurtunate since users tend to forget or if they travel for a longer period and their account needs a new passwd they have a phone in the office that keeps on trying to log into their account with an old pass and gets locked out from our domain.


Any suggestions on how to solve this issue?





Message 1 of 2
Polycom Employee & Community Manager

Re: Polycom and O365 SfB Account lock-out issue

see => here <= for another discussion

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
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The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

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Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 2