Plantronics + Polycom. Now together as Poly Logo

Possible to Convert "VVX 250 Skype for Business" to OBi Edition ?

SOLVED
Highlighted
Occasional Visitor

Possible to Convert "VVX 250 Skype for Business" to OBi Edition ?

As we dont get any VVX 250 OBi Editions here in Switzerland (sold out...) my question is if its possible to buy some VVX 250 Skype for Business Phones and convert them to OBi Edition ?

 

There's a manual available here. https://knowledgebase-iframe.polycom.com/kb/viewdocument.do?noCount=true&externalId=37725&sliceId=1&...

 

Does the "VVX 250 Skype for Business"  has the "Polycom UC Software" installed ?

Did somebody tried this with success ?

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: Possible to Convert "VVX 250 Skype for Business" to OBi Edition ?

Hello @pitw ,

 

Welcome to the Poly Community.


From our "normal" FAQ:

 

Sep 03, 2019 Question: Can I convert a Poly VVX into ObiEdition or UC Software?

ResolutionThe process is not officially supported by Poly.

 

  • If you want a VVX in Obi Edition please purchase the ObiEdition
  • If you want a VVX in UC Software please purchase a VVX in UC Edition

Instructions can be found >here< and please use at your own risk.

 

A Poly VVX250 in Skype base Profile is running the UC Software but as explained above it is not officially supported.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
Highlighted
Polycom Employee & Community Manager

Re: Possible to Convert "VVX 250 Skype for Business" to OBi Edition ?

Hello @pitw ,

 

Welcome to the Poly Community.


From our "normal" FAQ:

 

Sep 03, 2019 Question: Can I convert a Poly VVX into ObiEdition or UC Software?

ResolutionThe process is not officially supported by Poly.

 

  • If you want a VVX in Obi Edition please purchase the ObiEdition
  • If you want a VVX in UC Software please purchase a VVX in UC Edition

Instructions can be found >here< and please use at your own risk.

 

A Poly VVX250 in Skype base Profile is running the UC Software but as explained above it is not officially supported.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
Highlighted
Occasional Visitor

Re: Possible to Convert "VVX 250 Skype for Business" to OBi Edition ?

Thanks. From what I'm "reading between the lines"; it should work but its fully in our responsibility - no guarantee from Poly

 

As its not our first phone firmware switch we'll take the risk and try it. Else we have a nice paperweight

 

PS: We got the link from Google FAQs - https://support.google.com/a/answer/9250113?hl=en (thats fo r what we need the OBi Edition)

Message 3 of 3