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Problem with sign in skypе trio 8800 5.7.1.4095

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Occasional Contributor

Problem with sign in skypе trio 8800 5.7.1.4095

We have 2 trio 8800 phones. Both Trio 8800 can't sign in to Skype. We have tested other VVX 311 and 411 with the same settings and in the same network port-working fine. 
Logs from the phone and screenshots with configuration of the phones in the attached files. 
I see in the logs: "ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options." 
Handing out DHCP from a Cisco router CISCO3945 with IOS:(C3900-UNIVERSALK9-M), Version 15.4(3)M6a, RELEASE SOFTWARE (fc1) 

The DHCP pool is configured as follows: 

Removed as requested


VVX 311 and 411 work good with this settings. 


Please help to understand what is the problem with trio 8800.

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Problem with sign in skypе trio 8800 5.7.1.4095

Hello @Ilia Basin,

welcome to the Polycom Community.

 

The Trio should work like the VVX in this case but somehow clearly does not. We cannot work this via the medium of a community forum so please work with your reseller.

 

Our records shows this to be MARVEL COMPUTER SOLUTIONS LIMITED which sold the Trio back in 14/06/2018

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Contributor

Re: Problem with sign in skypе trio 8800 5.7.1.4095

Hi  @SteffenBaierUK!

 

I work in marvel's team. We opened a ticket 1-10121166191, but nobody answer. This is an urgent question - so I wrote to the community.

 

Regards,

 

Ilia

Message 3 of 4
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Polycom Employee & Community Manager

Re: Problem with sign in skypе trio 8800 5.7.1.4095

Hello @Ilia Basin,

 

I can see someone responded at 08:04 and at 10:40 with a request for additional data but I have taken ownership of this and will work this with you.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4