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Problem with sign in skypе trio 8800 5.7.1.4095

Occasional Contributor

Problem with sign in skypе trio 8800 5.7.1.4095

We have 2 trio 8800 phones. Both Trio 8800 can't sign in to Skype. We have tested other VVX 311 and 411 with the same settings and in the same network port-working fine. 
Logs from the phone and screenshots with configuration of the phones in the attached files. 
I see in the logs: "ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options." 
Handing out DHCP from a Cisco router CISCO3945 with IOS:(C3900-UNIVERSALK9-M), Version 15.4(3)M6a, RELEASE SOFTWARE (fc1) 

The DHCP pool is configured as follows: 

Removed as requested


VVX 311 and 411 work good with this settings. 


Please help to understand what is the problem with trio 8800.

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: Problem with sign in skypе trio 8800 5.7.1.4095

Hello @Ilia Basin,

welcome to the Polycom Community.

 

The Trio should work like the VVX in this case but somehow clearly does not. We cannot work this via the medium of a community forum so please work with your reseller.

 

Our records shows this to be MARVEL COMPUTER SOLUTIONS LIMITED which sold the Trio back in 14/06/2018

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Contributor

Re: Problem with sign in skypе trio 8800 5.7.1.4095

Hi  @SteffenBaierUK!

 

I work in marvel's team. We opened a ticket 1-10121166191, but nobody answer. This is an urgent question - so I wrote to the community.

 

Regards,

 

Ilia

Message 3 of 4
Polycom Employee & Community Manager

Re: Problem with sign in skypе trio 8800 5.7.1.4095

Hello @Ilia Basin,

 

I can see someone responded at 08:04 and at 10:40 with a request for additional data but I have taken ownership of this and will work this with you.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4