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Problems to receive calendar information on Trio 8800 with O365

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Problems to receive calendar information on Trio 8800 with O365

Hello Community,

 

We are installing the Polycom Trio 8800 equipments in our meeting rooms, until now everithing is running ok but I cant see my calendar info in the equipments.

 

The room mailbox is created in the Office 365, but the we use a Lync server on primeses.

 

The UC versions is 5.5.4.2255.

 

We alredy changed the exchanger server to manual and set the server to outlook.office365.com, but this is not working too.

 

Any Ideas?

 

This is the Logs:

 

0503190340|utilm|4|00|uBLFCompressed: File /data/polycom/ffs0/languages/Website_dictionary_language_pt-br.xml.zzz does not exist or is empty
0503190340|cfg  |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_pt-br.xml Language file doesn't exist in cache
0503190356|pgui |4|00|CSoapTransaction error = Operation canceled (5)
0503190356|pgui |4|00|'contactsSync' Service CSoapTransaction network error = Operation canceled (5)
0503190406|pgui |4|00|Re-syncing calendar events
0503190406|pgui |4|00|Re-syncing calendar events
0503190406|pgui |4|00|CSoapTransaction error = Operation canceled (5)
0503190406|pgui |4|00|'ews' Service CSoapTransaction network error = Operation canceled (5)
0503190546|pgui |4|00|CSoapTransaction error = Operation canceled (5)
0503190546|pgui |4|00|'contactsSync' Service CSoapTransaction network error = Operation canceled (5)
0503190717|mr   |4|00|MrProvUploadFileHandler::HandlePut: Error tranferring res 1 10 file /64167f2e019e-plcmsyslog.tar.gz
0503190736|pgui |4|00|CSoapTransaction error = Operation canceled (5)
0503190736|pgui |4|00|'contactsSync' Service CSoapTransaction network error = Operation canceled (5)
0503190736|pgui |4|00|CSoapTransaction error = Socket operation timed out (4)
0503190736|pgui |4|00|'ews' Service CSoapTransaction network error = Socket operation timed out (4)
0503190736|pgui |4|00|onNetworkError: error occurred 4
0503190736|pgui |4|00|onNetworkError: retrying the subscription in 120000
0503190736|pgui |4|00|CPolyCalendarDayView::onSyncInProgress for error=1, bProgress=0
0503190844|cfg  |4|00|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_pt-br.xml
0503190844|utilm|4|00|uBLFCompressed: File /data/polycom/ffs0/languages/Website_dictionary_language_pt-br.xml.zzz does not exist or is empty
0503190844|cfg  |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_pt-br.xml Language file doesn't exist in cache
0503190926|pgui |4|00|CSoapTransaction error = Operation canceled (5)
0503190926|pgui |4|00|'contactsSync' Service CSoapTransaction network error = Operation canceled (5)

 

Thanks for the help.

 

 

Message 1 of 3
2 REPLIES 2
Esteemed Contributor

Re: Problems to receive calendar information on Trio 8800 with O365

Hi @Henriquepf,

 

you followed the advices in release notes 5.5.2?

 

https://community.polycom.com/t5/Skype-for-Business/Software-Polycom-Trio-UC-Software-5-5-2-Skype-fo...

 

Viewing a Different Calendar in Skype for Business Mode

 

The RealPresence Trio 8800 system in a Skype for Business environment can be configured to access a Microsoft Outlook calendar that is not associated with your Skype for Business account.

 

Scenarios for split Skype/Exchange login:  acquisition, legacy cleanup.This feature provides deployment flexibility for a split login.

 

To enable the feature: exchange.showSeparateAuth="1“  (default is 0)

 

Message 2 of 3
Polycom Employee & Community Manager

Re: Problems to receive calendar information on Trio 8800 with O365

Hello @Henriquepf,

welcome to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=


The above shows how to start troubleshooting simple issues.

 

Looking at your log:

 

0503190736|pgui |4|00|'contactsSync' Service CSoapTransaction network error = Operation canceled (5)
0503190736|pgui |4|00|CSoapTransaction error = Socket operation timed out (4)
0503190736|pgui |4|00|'ews' Service CSoapTransaction network error = Socket operation timed out (4)
0503190736|pgui |4|00|onNetworkError: error occurred 4

The above indicates a network issue. Maybe a firewall or something else?

 

To further troubleshoot this if you fail to find the root cause you should open a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




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Message 3 of 3