Provisioning Server provisioning new firmware

Occasional Advisor

Provisioning Server provisioning new firmware

Hi

Hello

 

We currently have about 800 phones and are looking at updating to the latest firmware by using the distributed polling method. I have followed the polycom docuemt (feature profile 68720) however the phones do not go out at the scheduled time and get the update. All is good with FTP server as that is what we used to originally configure all the phones, also if go to software updates and select custom server and point to my ftp server I am able to do it that way. I have exported the confuguration from my to tverify it has the required provision parameters as below:

 

 

prov.polling.enabled="1"
prov.polling.mode="random"
prov.polling.period="86440"
prov.polling.time="01:00"
prov.polling.timeRandomEnd="05:00"

 

I must be missing something, however I cannot determine what that is, any assiostance would be much apopreciated.

 

Thanks

Larry

Message 1 of 16
15 REPLIES
Polycom Employee & Community Manager

Re: Provisioning Server provisioning new firmware

Hello @EllTee,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

It would also be of interest what types of phones you have.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

In addition some or a couple of your old post(s) => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate ?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently.

 

To answer your actual question if you defined a customer server for software updates the phone will only poll for configuration changes and not software updates.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 16
Occasional Advisor

Re: Provisioning Server provisioning new firmware

Hi

 

The UC software version varies at our differnet locations:

5.5.1.11526

5.5.2.8571

5.6.0.17325

 

We also have a variety of phones 600, 500, 400 and 300 series.

 

"To answer your actual question if you defined a customer server for software updates the phone will only poll for configuration changes and not software updates."

 

So that being the case how does one update the software in an automated fashion without the use of 3rd party software? What solution do you reccomend?

 

If the software is on my custom server should a reboot of the phone not cause the phone to check and update the s/w if it is newer than what is on the phone? This only works for me if a select reset the phone to factory defaults - it then updates?

 

Any information would be helpfull

 

Larry

 

 

Message 3 of 16
Polycom Employee & Community Manager

Re: Provisioning Server provisioning new firmware

Hello @EllTee,

You are using:

 

upgrade.custom.server.url

The above is to manually navigate to the Utilities > Software Upgrade section and manually check for an update and download and install if a newer version is available.

 

Simply clear the above and use:

 

device.prov.serverName

instead for both the configuration and firmware.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 16
Occasional Advisor

Re: Provisioning Server provisioning new firmware

Hi Steffen

 

Thank you for your reply. To confirm are you suggesting that by adding that the phones will go out at the time determined by prov.polling values?

 

I have the provisioning server name as part of the DHCP scope options 160 and 161. When we take a new phone out of the box and plug it in it automattically downloads the latest version which I have on the FTP server. It just doesn't seem to get the new update when a update the s/w on our FTP site., as it does when brand new out of the box.

Thanks again

Larry

 

Message 5 of 16
Polycom Employee & Community Manager

Re: Provisioning Server provisioning new firmware

Hello @EllTee,

Attach a backup of your configuration. You may still have the wrong settings as explained above.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 16
Occasional Advisor

Re: Provisioning Server provisioning new firmware

Hi Steffen

 

Thanks again for looking into this. Attached are the 2 files

 

Larry

Message 7 of 16
Polycom Employee & Community Manager

Re: Provisioning Server provisioning new firmware

nothing attached

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 8 of 16
Occasional Advisor

Re: Provisioning Server provisioning new firmware

doh

 

Lets try that again

 

Larry

Message 9 of 16
Polycom Employee & Community Manager

Re: Provisioning Server provisioning new firmware

Your Skype server is your upgrade server

 

device.prov.upgradeServer="https://webpooldm10a33.infra.lync.com/RequestHandlerExt/Files/3PIP/POLYCOM/VVX600/Rev-A/ENU/5.6.0.17..."

 

Feb 02, 2016 Question:How can I prevent a Polycom VVX Business Media Phone to be downgraded / upgraded automatically via Skype for Business and/or Office365?

Resolution:For LYNC please download, unpack and import the attached LyncProvisionDeviceParams. For Skype for Business Online / O365 please set the EnableDeviceUpdate to false as explained => here <=

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 10 of 16