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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi Folks,

 

I'm currently hosting an HTTP (IIS) provisioning server and have everything in a correct order. My VVX 310/400 phones are pulling their config (everything checks out under Status>Platform>Config). My 000000000000.cfg file points to a general config file which is only setting the api enable parameter and is setting the default password. On top of that, I'm running SfB Online, with CsIPPhonePolicy set to default, and set to null for provserver fields. Now for the issue I'm experiencing. MY VVX units pull the config, but completely diregard the lines I'm setting (api/pasword), I know my config files are fine because I'm copying them from another functional provisioning environment. Additionally my phone is BtoE'd to my machine and utilizing the client.

 

Any ideas what could be preventing my phones from not taking these in?

 

Any help appreciated.

 

Thanks

4 REPLIES 4
HP Recommended
Why not post your configuration?

Replied via a mobile device
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

 

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<!-- Default Master SIP Configuration File-->
<!-- For information on configuring Polycom VoIP phones please refer to the -->
<!-- Configuration File Management white paper available from: -->
<!-- http://www.polycom.com/common/documents/whitepapers/configuration_file_management_on_soundpoint_ip_phones.pdf -->
<APPLICATION 

APP_FILE_PATH="" 
CONFIG_FILES_VVX310="Configuration/config.cfg " 
CONFIG_FILES_VVX400="Configuration/config.cfg" 
CONFIG_FILES_3111-65290-001="Configuration/config.cfg" 
CONFIG_FILES="" 
SERVICE_FILES="" 
MISC_FILES="" 
LOG_FILE_DIRECTORY="" 
OVERRIDES_DIRECTORY="" 
CONTACTS_DIRECTORY="" 
LICENSE_DIRECTORY="" 
USER_PROFILES_DIRECTORY="" 
CALL_LISTS_DIRECTORY="" 
COREFILE_DIRECTORY="">

</APPLICATION>
<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<!-- Generated lync.cfg Configuration File -->

<polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd">

<!-- VVX Configuration -->

<ALL
apps.restapi.enabled="1"
device.set="1"
device.baseProfile.set="1"
device.baseProfile="Lync"
device.auth.localAdminPassword="112233"
device.auth.localAdminPassword.set="1"
></ALL>
</polycomConfig>

Apologies for not posting this in main post.

 

 

HP Recommended

Hello romansv33,

welcome to the Polycom Community.

I am nowhere near an editor to check the XML conformity of your configuration files so I can only suggest you check your logs and/or check if the cfg files are XML conform.

 

Simply try and get a backup of the phone. If there are non of your changes in it then the XML file is at fault.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Is there a tool to check conformity? Is there a file in the root prov folder that these doc's rely upon (Xmlschema doc?)? I'm not seeing any errors in the phones logs, as a matter of fact I'm seeing a succesful config pull line. Dont these phones reject their config if something is not right in its formatting? What I find even more odd, is that I'm cloning configs from a working provisioning environment.

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