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RNL Feature Not Working

Occasional Visitor

RNL Feature Not Working

Hi

 

We have updated to 5.8.0.12848

Phone Model: vvx411

Backend: Skype for Business Online


Reverse Name Lookup (RNL) is configured but is not working regardless of setting.

up.rnl.priority="ABS,outlook,sip,local"

No matter how this is set the phone does not use the feature. https://documents.polycom.com/bundle/ucs-sfb-dg-5-8/page/r2493071.html We really need RNL on the phones to work the same as the Skype for Business client in regards to caller ID.

The link I gave states it is off by default but if you check a phone that does not have up.rnl.priority="ABS,outlook,sip,local"
Set it is actually still configured.

This leads me to believe there is another setting (undocumented) that enables its and up.rnl.priority only sets the order of priority.

App log of a call - 200 HTTP ok. pertinent line

 

0723125220|ec |4|00|Failed to create contacts table 'contacts'

 

 

****************************HTTP SEND**************************

0723125210|nisvc|2|00|HTTP SEND:: DestUrl(https://webpoolme1au103.infra.lync.com/groupexpansion/service.svc/WebTicket_Bearer), HttpResCode(200), curlRetCode(0) retVal(0)
0723125210|nisvc|2|00|ErrorBuffer::
0723125210|nisvc|2|00|

****************************HTTP SEND**************************

0723125210|proxy|2|00|CProxyService:: Received Response, TransactionID[514571227]
0723125210|proxy|2|00|CProxyService:: Returning Response to Requester, TransactionID[514571227]
0723125210|proxy|2|00|Proxy deleted Req: xnid(514571227),id(0x43e86678)
0723125210|nisvc|2|00|<\ni01:1,time taken(74)>
0723125210|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0723125210|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0723125210|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0723125210|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0723125218|ec |4|00| deleting the call logs with itemIds AAAYAHRlc3QudXNlckB0d290cmVlc2ltLmNvbQBGAAAAAABvaDm8YiKgR4J1a53BhN4UBwCHhJQJdznxQKCbOyTyVzNaAAAAAAFHAACHhJQJdznxQKCbOyTyVzNaAABSSQc0AAA=
0723125218|ec |4|00| deleting the call logs with itemIds AAAYAHRlc3QudXNlckB0d290cmVlc2ltLmNvbQBGAAAAAABvaDm8YiKgR4J1a53BhN4UBwCHhJQJdznxQKCbOyTyVzNaAAAAAAFHAACHhJQJdznxQKCbOyTyVzNaAABSSQcyAAA=
0723125218|ec |4|00| deleting the call logs with itemIds AAAYAHRlc3QudXNlckB0d290cmVlc2ltLmNvbQBGAAAAAABvaDm8YiKgR4J1a53BhN4UBwCHhJQJdznxQKCbOyTyVzNaAAAAAAFHAACHhJQJdznxQKCbOyTyVzNaAABSSQczAAA=
0723125220|ec |4|00|Failed to create contacts table 'contacts'
0723125221|copy |4|00|Configuration of URL failed
0723125221|clist|4|00|dbIO::processResult:no host
0723125224|ec |4|00|'calllogs' service Subscription state '1' Watermark state '1' Response code 'NoError'
0723125224|ec |4|00|'calllogs' Subscription save success
0723125228|ec |4|00|'vvm' service Subscription state '1' Watermark state '1' Response code 'NoError'
0723125228|ec |4|00|'vvm' Subscription save success

 

 

3 REPLIES 3
Polycom Employee & Community Manager

Re: RNL Feature Not Working

I suggest you raise a ticket via your reseller

Replied via a mobile device



<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Highlighted
Occasional Advisor

Re: RNL Feature Not Working

I confirm your perception. With release 5.8.0.12848 RNL is not working anymore here at our site. With the first 5.8.0.* release the feature worked as expected.

For us the ABS lookup is the primary source.

Regards,

Tobias

Message 3 of 4
Polycom Employee & Community Manager

Re: RNL Feature Not Working

I suggest you also raise a ticket via your reseller

Replied via a mobile device



<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4