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RNL Feature Not Working

Occasional Visitor

RNL Feature Not Working

Hi

 

We have updated to 5.8.0.12848

Phone Model: vvx411

Backend: Skype for Business Online


Reverse Name Lookup (RNL) is configured but is not working regardless of setting.

up.rnl.priority="ABS,outlook,sip,local"

No matter how this is set the phone does not use the feature. https://documents.polycom.com/bundle/ucs-sfb-dg-5-8/page/r2493071.html We really need RNL on the phones to work the same as the Skype for Business client in regards to caller ID.

The link I gave states it is off by default but if you check a phone that does not have up.rnl.priority="ABS,outlook,sip,local"
Set it is actually still configured.

This leads me to believe there is another setting (undocumented) that enables its and up.rnl.priority only sets the order of priority.

App log of a call - 200 HTTP ok. pertinent line

 

0723125220|ec |4|00|Failed to create contacts table 'contacts'

 

 

****************************HTTP SEND**************************

0723125210|nisvc|2|00|HTTP SEND:: DestUrl(https://webpoolme1au103.infra.lync.com/groupexpansion/service.svc/WebTicket_Bearer), HttpResCode(200), curlRetCode(0) retVal(0)
0723125210|nisvc|2|00|ErrorBuffer::
0723125210|nisvc|2|00|

****************************HTTP SEND**************************

0723125210|proxy|2|00|CProxyService:: Received Response, TransactionID[514571227]
0723125210|proxy|2|00|CProxyService:: Returning Response to Requester, TransactionID[514571227]
0723125210|proxy|2|00|Proxy deleted Req: xnid(514571227),id(0x43e86678)
0723125210|nisvc|2|00|<\ni01:1,time taken(74)>
0723125210|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0723125210|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0723125210|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0723125210|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0723125218|ec |4|00| deleting the call logs with itemIds AAAYAHRlc3QudXNlckB0d290cmVlc2ltLmNvbQBGAAAAAABvaDm8YiKgR4J1a53BhN4UBwCHhJQJdznxQKCbOyTyVzNaAAAAAAFHAACHhJQJdznxQKCbOyTyVzNaAABSSQc0AAA=
0723125218|ec |4|00| deleting the call logs with itemIds AAAYAHRlc3QudXNlckB0d290cmVlc2ltLmNvbQBGAAAAAABvaDm8YiKgR4J1a53BhN4UBwCHhJQJdznxQKCbOyTyVzNaAAAAAAFHAACHhJQJdznxQKCbOyTyVzNaAABSSQcyAAA=
0723125218|ec |4|00| deleting the call logs with itemIds AAAYAHRlc3QudXNlckB0d290cmVlc2ltLmNvbQBGAAAAAABvaDm8YiKgR4J1a53BhN4UBwCHhJQJdznxQKCbOyTyVzNaAAAAAAFHAACHhJQJdznxQKCbOyTyVzNaAABSSQczAAA=
0723125220|ec |4|00|Failed to create contacts table 'contacts'
0723125221|copy |4|00|Configuration of URL failed
0723125221|clist|4|00|dbIO::processResult:no host
0723125224|ec |4|00|'calllogs' service Subscription state '1' Watermark state '1' Response code 'NoError'
0723125224|ec |4|00|'calllogs' Subscription save success
0723125228|ec |4|00|'vvm' service Subscription state '1' Watermark state '1' Response code 'NoError'
0723125228|ec |4|00|'vvm' Subscription save success

 

 

3 REPLIES 3
Polycom Employee & Community Manager

Re: RNL Feature Not Working

I suggest you raise a ticket via your reseller

Replied via a mobile device
----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Advisor

Re: RNL Feature Not Working

I confirm your perception. With release 5.8.0.12848 RNL is not working anymore here at our site. With the first 5.8.0.* release the feature worked as expected.

For us the ABS lookup is the primary source.

Regards,

Tobias

Message 3 of 4
Polycom Employee & Community Manager

Re: RNL Feature Not Working

I suggest you also raise a ticket via your reseller

Replied via a mobile device
----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4