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RP Trio connecting failure to SfB

Occasional Visitor

RP Trio connecting failure to SfB

Hi all,

 

my RP Trio has Problems to connect to Skype.

 

The Trio was fresh installed yesterday.

 

Firmware is 5.4.4.7.7.7.6

 

Logs are showing following entries:

 

 

Prm|Parameter reg.x.outboundProxy.port requested type 0 but is of type 2
0707120155|sip  |*|00|Sip Register Usr:noone@testbude.onmicrosoft.com Dsp:noone Auth:'Using Login Cred' Inx:0
0707120155|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
0707120155|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
0707120155|sip  |4|00|Registration failed User: noone, Error Code:404 Not Found
0707120155|btoe |4|00|PC port status is Down. Can not start BToE manager
0707120212|btoe |4|00|PC port status is Down. Can not start BToE manager
0707120238|btoe |4|00|PC port status is Down. Can not start BToE manager
0707120344|btoe |4|00|PC port status is Down. Can not start BToE manager
0707120457|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty
0707120457|cfg  |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull)
0707120457|cfg  |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull)
0707120458|so   |4|00|[soRegistrationC] Login Credentials empty causing SoRegEventLine Deleted
0707120502|sip  |*|00|Sip UnRegister Usr:noone@testbude.onmicrosoft.com Dsp:noone Auth:'' Inx:0
0707120502|sip  |*|00|SipUserRemove: user 0 being removed.
0707120502|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
0707120502|app1 |*|00|SoRegistrationEventLineDeleted - new AppRegLineC, Default user
0707120502|cfg  |5|00|Prm|Parameter reg.x.outboundProxy.port requested type 0 but is of type 2
0707120502|sip  |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0
0707120502|cfg  |5|00|Prm|Parameter reg.x.outboundProxy.port requested type 0 but is of type 2
0707120502|sip  |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0
0707120502|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
0707120507|sip  |*|00|User removed

 

Thanks for help!

 

Regards

 

K.

Message 1 of 2
1 REPLY
Polycom Employee & Community Manager

Re: RP Trio connecting failure to SfB

Hello fritzbox,

welcome to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

 

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=

 

Is this installation using modern authentication?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
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