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Read / Edit Polycom VVX Series Configuration Files & Logs

SOLVED
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Occasional Contributor

Read / Edit Polycom VVX Series Configuration Files & Logs

Problem:

I am unable to read or edit configuration and/or log files.

 

Cause:

This is most likely caused by lack of knowledge or incorrect software and/or tools.

 

Resolution:

I'm looking for assistance from the community to resolve this issue.

 

Enviroment Variables:

Microsoft Lync Server 2013 - (On Premises)

Client Version - (Skype for Business)

Microsoft Exchange - (Office 365)

Polycom Hardware In Use - (VVX300, VVX400, VVX600)

Current Software Version - (5.4.5.6770)

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: Read / Edit Polycom VVX Series Configuration Files & Logs

Hello ckrafcky,

 

  • CFCUtility = Converts old pre 3.3.0 configuration files into valid working configuration. This has nothing to do with your problem and is no longer used in LYNC / Skype for Business deployments

  • Notepad = Simply opens the file but does not care about the formatting


SCANSOURCE COMMUNICATIONS sold the phone in question (from another one of your posts) back in 12/08/2015 and can always raise a PPI / Pay per Incident ticket for you in case you struggle.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
4 REPLIES 4
Highlighted
Polycom Employee & Community Manager

Re: Read / Edit Polycom VVX Series Configuration Files & Logs

Hello ckrafcky,

welcome to the Polycom Community.

Could you kindly let us know what tools you tried?

 

Have you tested Notepad++ ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Occasional Contributor

Re: Read / Edit Polycom VVX Series Configuration Files & Logs

Tools That I've Tried:

CFC Utility - Doesn't open the file, just checks the configuration

Notepad - Opens it all garbled

 

**I will test Notepad ++ and advise.

Message 3 of 5
Highlighted
Polycom Employee & Community Manager

Re: Read / Edit Polycom VVX Series Configuration Files & Logs

Hello ckrafcky,

 

  • CFCUtility = Converts old pre 3.3.0 configuration files into valid working configuration. This has nothing to do with your problem and is no longer used in LYNC / Skype for Business deployments

  • Notepad = Simply opens the file but does not care about the formatting


SCANSOURCE COMMUNICATIONS sold the phone in question (from another one of your posts) back in 12/08/2015 and can always raise a PPI / Pay per Incident ticket for you in case you struggle.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
Highlighted
Occasional Contributor

Re: Read / Edit Polycom VVX Series Configuration Files & Logs

Notepad ++ seems to work when opening .cfg and .log files.  I will mark your post as an accepted solution.

Message 5 of 5