Real Presence Trio 8800 Visual+ and MSR -> How to configure MSR video options with config file?

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Occasional Advisor

Real Presence Trio 8800 Visual+ and MSR -> How to configure MSR video options with config file?

Hello

We're currently working on a setup with the new MSR camera, like mentiond in the subject. Everything is still running, but we just cannot configure stuff like the brightness concerning the MSR camera over the Trio config file(s).

Is there any guide which we could use to do this...because we already tried to place some config from the MSR camera in the config file under different sections, but nothing worked. Im sure that the masterfile works, because if we change the admin password the Trio doesn't accepts the old password. 

Environment Firmware/Software information:

RP Trio 8800: 5.5.3

MSR Camera: 1.1.0

 

If you need further information, just ask.

 

With best regards

Max

Message 1 of 10
9 REPLIES
Polycom Employee & Community Manager

Re: Real Presence Trio 8800 Visual+ and MSR -> How to configure MSR video options with config fil

Hello @ADC,

welcome back to the Polycom Community.

 

Did you ever fix your old open issue => here <= ?

You cannot add parameters from the camera to the Trio configuration as the Trio would not understand these.

 

I am not even sure what these would be but usually.

 

Have you tried to do this via the Phone UI aka Settings->Basic->Video->Camera Settings->Camera Preferences ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 10
Occasional Advisor

Re: Real Presence Trio 8800 Visual+ and MSR -> How to configure MSR video options with config fil

Hello

We recently had another report that a Skype meeting with several participants was disturbed by the beep like it was back then. Since this phenomenon only occurs at meetings with many (external) participants, we believe it is not certain that the problem has been resolved.

 

Now back to the actual current problem.

The settings via the Phone UI work as they should. It's about the fact that different light factors prevail in our meeting rooms and we want to make the settings fixed in the config and we want to apply them with a software update. The same, if a trio 8800 has to be changed unexpectedly, the settings should be taken over from the config.
In the latest adminguide for Trio 8800 (version 5.53) it is referred to page 185, but I'm beginning to think that this refers to the older configfiles. There is a file video.cfg in which you can adjust the settings like brightness, contrast etc. The same settings found on the trio in Phone UI.
The possibility to place the camera settings in the advanced menu didn't work either.

Thank you in Advance for some input

Regards
Jacek

 

 

 

Message 3 of 10
Polycom Employee & Community Manager

Re: Real Presence Trio 8800 Visual+ and MSR -> How to configure MSR video options with config fil

Hello @ADC,

For your original issue I advised you to open a ticket. If you will not do this you deprive yourself and others from us, Polycom, fixing this.

 

For your new issue it is always helpful to include examples or provide some logs to the community so the community can actually look at this rather than assume what you are doing.

 

If you find something not working again we need to see this in support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 10
Occasional Advisor

Re: Real Presence Trio 8800 Visual+ and MSR -> How to configure MSR video options with config fil

Hello Steffen

in the attached Section of our master-configfile, you see what i try to do. in the lower section, two parameters I want to adjust for testing:

  • video.camera.menu.Location video.camera.menu.Location="Advanced"
  • video.camera.contrast video.camera.contrast="1000"

In the Screenshot from the Administrator Guide (version 5.5.3) the Parameters are available.

I tried to realize it with a video.cfg-file and also with the masterconfig-file. Both have not worked yet.

My idea is to set all the video parameters, which are visible on the Phone UI with a config file.

Best regards

Jacek Zdziech

Polycom Employee & Community Manager

Re: Real Presence Trio 8800 Visual+ and MSR -> How to configure MSR video options with config fil

Hello @ADC,

The Word Doc does not show us if your Trio has actually loaded the configuration or rejected it due XML formating errors.

 

A backup would show at least if a parameter was imported or not.

 

May 25, 2017 Question: Can I create a backup of my current configuration?

Resolution:Since UC Software 4.0.0 or later a backup can be created via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

 

You can also consult the logs of the Trio to check for issues.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 10
Occasional Advisor

Re: Real Presence Trio 8800 Visual+ and MSR -> How to configure MSR video options with config fil

Hello 

i attached the Backup. My idea is to set the settings from the Phone_Local parameters you see in the backupfile. All the video camera settings.

If possible, I would like to send you the log file directly.
I see in the files that the correct file is being attracted, but my desired settings are not taken over, except for the video. camera. menuLocation. That worked.

 

 i tried to insert the backup as a code, but it have to much character's 

Polycom Employee & Community Manager

Re: Real Presence Trio 8800 Visual+ and MSR -> How to configure MSR video options with config fil

Hello @ADC,

 

I can see in your backup within the config file section:

		video.camera.contrast="1000"
		video.camera.menuLocation="Advanced"

I can also see that on the phone itself changes where made:

 

		video.camera.backlightCompensation="1"
		video.camera.brightness="760"
		video.camera.contrast="643"
		video.camera.gamma="496"
		video.camera.hue="500"
		video.camera.saturation="426"
		video.camera.sharpness="337"

The changes made via the Phone UI have a higher priority than the ones from the configuration files.

 

If you require additional assistance please work with your Polycom reseller.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 8 of 10
Occasional Advisor

Re: Real Presence Trio 8800 Visual+ and MSR -> How to configure MSR video options with config fil

Thank you for your support. The Polycom ticket has been opened. If I have a solution, do I post it here, if that's OK?

 

Message 9 of 10
Polycom Employee & Community Manager

Re: Real Presence Trio 8800 Visual+ and MSR -> How to configure MSR video options with config fil

Hi @ADC

 

the Ticket 1-8361728291 is in my queue already.

 

Best Regards

 

Steffen Baier

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 10 of 10