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Real Presence Trio 8800 has connection compatibility with Skype user?

Occasional Contributor

Real Presence Trio 8800 has connection compatibility with Skype user?



I bought the Real Presence Trio 8800 with Visual + and would like to know if it is possible to connect audio and video with a Skype user or only with a Skype for Business user?


Version software:




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Polycom Employee & Community Manager

Re: Real Presence Trio 8800 has connection compatibility with Skype user?

Hello Fernando,

welcome to the Polycom Community.

The RealPresence Trio 8800 at present only allows the usage of LYNC or Skype for Business accounts.


To my knowledge you can make and receive audio calls to and from a Skype consumer client utilizing the latest current software 5.4.5 Rev AC

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
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