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RealPresence Trio 8800 IV usb camera, Camera Position when unused

RealPresence Trio 8800 IV usb camera, Camera Position when unused

SW Version: 5.7.2.3123

Is there a possibility when the system is not used that the camera turns against the wall, during a session without a video conference the users feel observed. I know this from the Group 500 the Camera turns against the wall.

Andreas Brunner
Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: RealPresence Trio 8800 IV usb camera, Camera Position when unused

Hello @Andreas Brunner,

 

welcome back to the Polycom Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Dec 20, 2017 Question:Does the Polycom Trio EagleEye™ IV USB Camera MSR Camera require a certain software to work?

Resolution: Please check => here <=

 

The latest Software at present is 1.2.0


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4

Re: RealPresence Trio 8800 IV usb camera, Camera Position when unused

We have already Version 1.2.0 Installed on the Camera, the Camera is working but if there is no meeting, the camera is not turning to the wall

Andreas Brunner
Message 3 of 4
Polycom Employee & Community Manager

Re: RealPresence Trio 8800 IV usb camera, Camera Position when unused

Hello @Andreas Brunner,

 

The next step would be to open a Service Ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4