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RealPresence Trio 8800 Sign in Skype with V 5.9.2 or later

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Occasional Visitor

RealPresence Trio 8800 Sign in Skype with V 5.9.2 or later

Hi,

Since we have updated to version 5.9.2 or later, we cannot register the polycom trio 8800 to Skype.

Most of the Trio 8800 we have are in V 5.9.0 and are working properly with SFB, but as soon as we update, there are problems with registry.

 

Any solution or bug recognized?

 

I attach logs (I modify user and domain for privacy issues)

 

Best regards,

Message 1 of 3
2 REPLIES 2
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Polycom Employee

Re: RealPresence Trio 8800 Sign in Skype with V 5.9.2 or later

Most likely you haven'y enabled the required Azure permissions app used by newer firmware versions.

 

See this Microsoft post for more details:

https://techcommunity.microsoft.com/t5/Skype-for-Business-Blog/OAuth-2-0-and-third-party-application...

 

You can follow the directions in this Poly article to approve the permissions app, which replaces the app that Microsoft will remove in July.

https://support.polycom.com/content/dam/polycom-support/products/voice/polycom-uc/other-documents/en...

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Jeff Schertz - Microsoft Solutions Architect [Blog]

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Message 2 of 3
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Occasional Visitor

Re: RealPresence Trio 8800 Sign in Skype with V 5.9.2 or later

Thank you very much.

 

We have accepted permissions of consent URL. Now, I can sign in Poly using "Web Sign-in".
However, when I try to access via "User crecentials" it fails.

Do I need to enable any additional permission?

 

Best regards.

Message 3 of 3