Plantronics + Polycom. Now together as Poly Logo

RealPresence Trio 8800 - Skype for Business

Occasional Contributor

RealPresence Trio 8800 - Skype for Business

Hi all!

 

Hoping to get some serious help here. My company just purchased the Polycom RealPresence Trio 8800. I'm not all that tech-fluent by any means, so hoping someone could help me get this set up :)

 

We managed to get the console hooked up to ethernet with a PoE injector. We also managed to set-up WiFi. However, we are unable to make calls.

 

We'd like to set the console up with Skype for Business (this will allow us to make calls, correct?). We purchased a Skype for Business single user account to try, but don't know where to go from here. All the documentation online describes how to get it onto a server. I can't find anything about using Skype for Business online. I have an account set-up, just don't know how to log into it on the Polycom unit.

 

Edit: did some reading. The end of the product number we have is -018. Does this mean we don't have the correct version for Skype to Business. Is there a way to upgrade the software on the console? A way that someone with no server/networking knowledge could tackle?

 

Any help here would be greatly appreciated!

 

Thanks,

Mike

Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: RealPresence Trio 8800 - Skype for Business

Hello Mike,

welcome to the Polycom Community.

 

The -18 means it is a Lync compatible unit which comes with the correct license to use LYNC and can be upgraded to UC Software 5.4.1 AA

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

The above describes how you upgrade the unit via the Web Interface.

 

You will have to enable the Web Interface first as explained => here <=

 

Also check => here < how to sign into the unit via the Web Interface.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Contributor

Re: RealPresence Trio 8800 - Skype for Business

Thanks Steffan! The software update went smoothly. I was also able to get our base profile to Lync.

 

One last question - I'm struggling to figure out the log-in credentials for our Skype to Business account. We don't have a physical server, we just have Skype for Business online that is ran on Office 365. Can you provide some insight on what each field should be on the sign-in to Lync page?

 

Thanks again!

Message 3 of 5
Polycom Employee & Community Manager

Re: RealPresence Trio 8800 - Skype for Business

Hello Mike,

from experience the sign-in address and the user are both your S4B email address and then your password.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 5
Occasional Contributor

Re: RealPresence Trio 8800 - Skype for Business

Thanks again for the help, I logged in successfully. When I dial a phone number, it gives a busy signal. It also shows the phone number as an address. For example for phone number (555) 555-1234 it shows: 5555551234@ourdomain.onmicrosoft.com

 

Any tips on how to trouble shoot this?

Message 5 of 5