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RealPresence Trio 8800 Software upgrade problem!

Occasional Visitor

RealPresence Trio 8800 Software upgrade problem!

After trying to get Teams support wit a software update the TRIO does not boot.

I have tried to press all 4 corners but it does not work, I only see the logo for 30 sek or so and then it reboots. Can I boot from USB and reinstall firmware ?



Message 1 of 3
Polycom Employee & Community Manager

Re: RealPresence Trio 8800 Software upgrade problem!

Hello @NetterholtM ,


Welcome to the Poly Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.


Dec 04, 2015 Question:How can I provision/upgrade the software via USB for the Poly Trio and/or Visual+?

Resolution: Please check this post => here <=


I have never heard a software upgrade fail so you may want to get this into support.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Visitor

Re: RealPresence Trio 8800 Software upgrade problem!

OK, I will go ahead and try to get a ticket with support. Thanks, Magnus
Message 3 of 3