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RealPresence Trio 8800 Software upgrade problem!

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Occasional Contributor

RealPresence Trio 8800 Software upgrade problem!

Hi,

I have a RP Trio 8800 and visual+ systems. Its UC Software version 5.5.2.11217. I upgarded it lastest version (5.5.2.11338) on web GUI but when it is opened, It is turning back automaticly previous version again. (5.5.2.11217) This version is not connecting Skype for Business - Online.

I have 3 same device and they have same problem.

 

Colud you help me please?

Thanks & Regards.

Ismail CIL

Message 1 of 5
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Polycom Employee & Community Manager

Re: RealPresence Trio 8800 Software upgrade problem!

Hello @Ismail CIL,


have you yet done what I have advised as it seems this Version is hosted by Microsoft and may cause a memory leak over a period of time.

 

I suggest to follow the advise and for now run the Polycom GA Version 5.5.2.11338 whilst we discuss this with our Partner Microsoft.

 

EDIT:

 

The attached Parameters only work for LYNC or Skype for Business on Premise but for Skype for Business Online you need to actively disable this on the Office 365 Server.

 

 

   device.net="1"
device.prov.lyncDeviceUpdateEnabled.set="1"    device.prov.lyncDeviceUpdateEnabled="0"

 

In order to do this use the Skype for Business Online PowerShell Module as described by my colleague Jeff Schertz => here <=

 

Note that the EnableDeviceUpdate parameter is set to True by default. Inbound provisioning from the S4B Online server will therefore disable the above and change it back and possible downgrade the Trio or VVX.


Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 3 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: RealPresence Trio 8800 Software upgrade problem!

Hello @Ismail CIL,

welcome back to the Polycom Community.

 

I am unsure what Version 5.5.2.11217 is but the community's VoIP FAQ contains this post here:

Feb 02, 2016 Question:How can I prevent a Polycom VVX Business Media Phone to be downgraded / upgraded automatically via Skype for Business and/or Office365?

Resolution:Download, unpack and import the attached lyncDeviceUpdateEnabledOFF.zip

 

and

 

Aug 01, 2017 Question:Why am I unable to activate BToE using a VVX phone and Skype for Business Online?

Resolution: Some parameters are provisioned via Skype for Business online as explained in this post => here <=


Skype for Business online can update / downgrade the unit. Simply disable this on the S4B end.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Highlighted
Polycom Employee & Community Manager

Re: RealPresence Trio 8800 Software upgrade problem!

Hello @Ismail CIL,


have you yet done what I have advised as it seems this Version is hosted by Microsoft and may cause a memory leak over a period of time.

 

I suggest to follow the advise and for now run the Polycom GA Version 5.5.2.11338 whilst we discuss this with our Partner Microsoft.

 

EDIT:

 

The attached Parameters only work for LYNC or Skype for Business on Premise but for Skype for Business Online you need to actively disable this on the Office 365 Server.

 

 

   device.net="1"
device.prov.lyncDeviceUpdateEnabled.set="1"    device.prov.lyncDeviceUpdateEnabled="0"

 

In order to do this use the Skype for Business Online PowerShell Module as described by my colleague Jeff Schertz => here <=

 

Note that the EnableDeviceUpdate parameter is set to True by default. Inbound provisioning from the S4B Online server will therefore disable the above and change it back and possible downgrade the Trio or VVX.


Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 3 of 5
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Occasional Visitor

Re: RealPresence Trio 8500 Software upgrade problem!

Hi,

I have a RP Trio 8500 and visual+ systems. Its UC Software version 5.5.2.11217. I upgarded it lastest version(5.9. 0.10869) on web GUI. It's upgraded successfully and working fine. After one week, It is turning back automatically to previous version(5.5.2.11217) .

Colud you help me please?

Thanks & Regards.
Message 4 of 5
Highlighted
Polycom Employee & Community Manager

Re: RealPresence Trio 8500 Software upgrade problem!

Hello @Burige Ahamed ,

 

welcome to the Poly Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Feb 02, 2016 Question:How can I prevent a Polycom VVX Business Media Phone to be downgraded/upgraded automatically via Skype for Business and/or Office365?

Resolution:For LYNC please download, unpack and import the attached LyncProvisionDeviceParams. For Skype for Business Online / O365 please set the EnableDeviceUpdate to false as explained => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5