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RealPresence Trio 8800 Time/Date Out Of Sync

SOLVED
Occasional Contributor

RealPresence Trio 8800 Time/Date Out Of Sync

Hi All,

 

I have a problem about RealPresence Trio Time Synchronization.

I already tried different method, using DHCP SNTP and Override DHCP SNTP (using pool.ntp.org)

But I still got warning message ( Time/date out of sync), is there any particular setting that I need?

 

Phone Information

Phone Model RealPresence Trio 8800

Part Number 3111-65290-001 Rev:A

MAC Address 00:04:F2:FD:FE:14

Wi-Fi MAC Address 00:04:F2:FD:FE:15

Bluetooth MAC Address 00:04:F2:FD:FE:16

IP Address 156.5.10.157

UC Software Version 5.4.3.2007

Updater Version 5.4.3.2007

 

 

 

 

Thanks,

Kinan

Message 1 of 9
8 REPLIES 8
Polycom Employee & Community Manager

Re: RealPresence Trio 8800 Time/Date Out Of Sync

Hello

The VoIP FAQ contains a post covering time and date

Please use this FAQ to troubleshoot

Replied via a mobile device
Please be aware:

Questions posted here do not follow Poly SLA guidelines.
If you require assistance from Poly technical support, please open a
web service request or call us .

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 9
Frequent Visitor

Re: RealPresence Trio 8800 Time/Date Out Of Sync

Hi,

change "Override DHCP's SNTP Server" to "Yes" and "Override DHCP's Time Zone" to "Yes".

and that`s all:)

 
Message 3 of 9
Occasional Contributor

Re: RealPresence Trio 8800 Time/Date Out Of Sync

Hi,

Thanks a lot!

Message 4 of 9
Occasional Visitor

Re: RealPresence Trio 8800 Time/Date Out Of Sync

Can you please tell me where the SNTP settings are as i can't seem to find them

 

Thanks


@bartosz.nowak wrote:

Hi,

change "Override DHCP's SNTP Server" to "Yes" and "Override DHCP's Time Zone" to "Yes".

and that`s all:)

 

 

Message 5 of 9
Polycom Employee & Community Manager

Re: RealPresence Trio 8800 Time/Date Out Of Sync

Hello @enzobi,

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

    • Provide the exact Software Version of your Phone

 

    • Provide the Phone Model

 

    • Provide the Call Platform (aka openSIP, Skype for Business, Lync)

 

    • If applicable provide a backup of the phone in question

 

    • If possible provide a => Log <= and either attache them or use the => Code Tag <=. Consult the Troubleshooting Section found within the FAQ if applicable

 

    • If possible provide the MAC Address or Serial of the device

 

    • Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

 


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

 

Within this post I already replied => here <=

 

Jan 28, 2013 Question: Time and Date flashing or unable to set time correctly

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

Questions posted here do not follow Poly SLA guidelines.
If you require assistance from Poly technical support, please open a
web service request or call us .

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 9
Highlighted
Occasional Visitor

Re: RealPresence Trio 8800 Time/Date Out Of Sync

Can you please tell me where the SNTP settings are as i can't seem to find them

Message 7 of 9
Polycom Employee & Community Manager

Re: RealPresence Trio 8800 Time/Date Out Of Sync

Hello @CalvinKrit,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Details on how to check the time or where the Web Interface displays them are already provided within the last reply given prior to your new question.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

Questions posted here do not follow Poly SLA guidelines.
If you require assistance from Poly technical support, please open a
web service request or call us .

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 8 of 9
Occasional Visitor

Re: RealPresence Trio 8800 Time/Date Out Of Sync

Hi Enzobi,

 

In the Web Gui, Go to Preferences ==> Date and Time ==> and under 'Time Syncronization', you will see the two yes/no sections in there are the ones you are looking for.

 

Helpless_Nemesis

Message 9 of 9