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RealPresence Trio 8800 / Visual+ camera compatibility list

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RealPresence Trio 8800 / Visual+ camera compatibility list



I am trying to make our 8800 work with Logitech ConferenceCam but no luck so far - i can see its image on the local side but the remote party does not get the video feed. Is there any way to make this work? Is there a list of cameras that would work well with the 8800?




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Polycom Employee & Community Manager

Re: RealPresence Trio 8800 / Visual+ camera compatibility list

Hello Peter,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

May 15, 2017 Question: Can I use another USB camera with Polycom Trio Visual+?

Resolution:Only the Logitech C930 is supported using a Polycom Trio 8500 with the Visual+ using any software later than 5.5.3. The Polycom EE MSR Camera is supported together or the Logitech C930 using a Polycom Trio 8800 and any software later than 5.5.3.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Please be aware:For questions about the type of support to expect please check here

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