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RealPresence Trio 8800 - add line 2 as SIP (with Skype as line 1)

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Occasional Visitor

RealPresence Trio 8800 - add line 2 as SIP (with Skype as line 1)

Hello,

I have a Trio 8800 that is skype enabled (skype is already setup and working) with the Web interface enabled so I can continue configuring it.

I want to add a SIP connection for line 2 so I can use one or the other (possibly both).  The only issue is that I have no option to add a line 2 in the menus.

 

I have already looked this up in the forum, found a solution to upload a config file enabling multiple lines with skype but this didn't work.  How can I enable line 2 so I can set it up for a SIP connection?

 

This is what I found previoulsy below:

https://community.polycom.com/t5/Skype-for-Business/Registering-Trio-8800-w-Visual-on-CUCM-and-Skype...

Attached is what I have in the menus:

10 REPLIES 10
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Esteemed Contributor

Re: RealPresence Trio 8800 - add line 2 as SIP (with Skype as line 1)

Hi,

just to repeat your steps... you downloaded TrioMultipleLines.zip, unzipped it and imported the TrioMultipleLines.cfg file under Utilities > import config?

Message 2 of 11
Highlighted
Occasional Visitor

Re: RealPresence Trio 8800 - add line 2 as SIP (with Skype as line 1)

Correct.  I am resetting the phone back to factory and will start fresh with the process, just to be sure.

Message 3 of 11
Highlighted
Esteemed Contributor

Re: RealPresence Trio 8800 - add line 2 as SIP (with Skype as line 1)

You also installed newest fimware? Unfortunately you gave no info about that.

Message 4 of 11
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Polycom Employee & Community Manager

Re: RealPresence Trio 8800 - add line 2 as SIP (with Skype as line 1)

Hello @genesisprod

MSchulze is correct. You did not provide the minimal information required for anyone to attempt and help you.

 

I just added a comment to the linked post and we recently discussed this => here <=. It can be as simple as refreshing your browser.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 11
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Occasional Visitor

Re: RealPresence Trio 8800 - add line 2 as SIP (with Skype as line 1)

Trio 8800

Firmware: 5.5.3517

 

I have followed the steps below and have Skype succesfully setup on the phone:

  • Factory default the Trio
  • After booting up change into LYNC
  • After rebooting enable the Web Interface
  • After rebooting import the attached TrioMultipleLines.zip, unzip this and import via the Web interface
  • Sign into Skype for Business via the Web Interface

When I go to the web interface and select settings->lines, I have Line 1 setup which shows the skype account "address".  I have no options to add line 2 or configure line 2.  There are no menu options or buttons to add/create line 2.  This is where I'm stuck.  This is after importing the config file successfully and rebooting.

Message 6 of 11
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Polycom Employee & Community Manager

Re: RealPresence Trio 8800 - add line 2 as SIP (with Skype as line 1)

Hello @genesisprod,

Have you tried to refresh your browser or tried another browser ?

 

The next step is to open a ticket via your reseller.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 11
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Occasional Visitor

Re: RealPresence Trio 8800 - add line 2 as SIP (with Skype as line 1)

It's not a browser issue.  Already tested.

MAC: 64:16:7F:38:B7:C6

Thank you!

Message 8 of 11
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Polycom Employee & Community Manager

Re: RealPresence Trio 8800 - add line 2 as SIP (with Skype as line 1)

Hello @genesisprod,

WESTCON COLLABORATION sold this unit back in 23/01/2018 so they are your Tier 1 support and can open a ticket for you with Polycom.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 11
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Occasional Visitor

Re: RealPresence Trio 8800 - add line 2 as SIP (with Skype as line 1)

My collegue and I have been searching for a way to add 2 additional lines to a Trio 8800, however we can't find anything for a 3rd line. I created this account to ask the question in a new topic, but can't seem to create a new topic.

 

Do you guys have a way for us to add 2 additional lines to these units? Our set-up will be Skype for Business, SIP Line, Zoom. Is there a config file for this already?

Message 10 of 11