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RealPresence Trio 8800


RealPresence Trio 8800

Hello Team,


I have just purchased the Realpresence Trio 8800 product.


I have followig issues


1. I was able to connect to Skype but the Skype call is not going through there is no trasmitting of voice and nor I am able to hear the other persons voice.


The Application software version is


2. On windows 10 it is not getting recognized via USB or Bluetooth


3. The Receiver icon is disabled. when clicked I see the service unavailable.


4. I am unable to use the USB stick on trio 8800.


Help is appreciated




Message 1 of 2
Polycom Employee & Community Manager

Re: RealPresence Trio 8800

Hello Arrmaz,

welcome to the Polycom Community.

Please upgrade to a currently supported software version like UC Software 5.4.5


In addition:


  • Did you enable Bluetooth?
  • Can you attach a backup of your configuration once upgraded?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 2