Plantronics + Polycom. Now together as Poly Logo

RealPresence Trio: Provision to login to SfB AND Exchange

SOLVED
Highlighted
Occasional Contributor

RealPresence Trio: Provision to login to SfB AND Exchange

Hi,

 

I've spend a couple of hours trying to get our RealPresence Trios (10 pieces) to automatically get the username and password (user credentials, not pin authentication) from the provisioning server and then use those user credentials to login to Skype For Business and Exchange (O365). We're using the newest Firmware 5.4.4AA

 

This has been working automatically when the credentials are entered via the Web interface. Via the Web Interface, I go to Settings -> Lync Sign In, choose "User Credentials", enter the email address as "Sign-In Address" and "User", enter the password, click on "Sign In" and I'm done. The phone logs into Lync and Exchange, can make/receive calls und displays new appointments.

 

I see from the pushed config that my changes via the web interface set the following values on the phone:

 

reg.1.auth.useLoginCredentials="1"
reg.1.auth.loginCredentialType="usernameAndPassword"
reg.1.address="room302@contoso.com"

 

I assume that the phone does not push back the reg.1.auth.password for security reasons, but couldn't find a confirmation for that in the Admin Guide.

 

When I provide this exact same config (inclusing reg.1.auth.password) via the Provisioning Server, the phone does not log in to Lync or Exchange. When I use useLoginCredentials="0", the trio logs into Lync but not into Exchange - it says "EWS not deployed" under Diagnostics -> Lync Status -> Exchange Client.

 

I've also tried to configure the username and password via options device.logincred.user and device.logincred.password, as these are shown to be the values used when selecting the login fileds in the web client. However, that also doesn't work

 

Any ideas how to get this to work?

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: RealPresence Trio: Provision to login to SfB AND Exchange

Hello final,

welcome back to the Polycom Community.

Please use this details and replace the relevant parts with your credentials:

 

<test reg.1.auth.password="MyPassword" 
	reg.1.address="steff-vvx2@t2voice.co.uk" 
	reg.1.auth.userId="steff-vvx2" 
	reg.1.auth.domain="voice"  
	reg.1.auth.useLoginCredentials="0" 
	device.set="1"
	device.logincred.user.set="1"
	device.logincred.user="steff-vvx2"
	device.logincred.password.set="1" 
	device.logincred.password="MyPassword"
	device.logincred.domain.set="1"
	device.logincred.domain="voice" />



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
Highlighted
Polycom Employee & Community Manager

Re: RealPresence Trio: Provision to login to SfB AND Exchange

Hello final,

welcome back to the Polycom Community.

Please use this details and replace the relevant parts with your credentials:

 

<test reg.1.auth.password="MyPassword" 
	reg.1.address="steff-vvx2@t2voice.co.uk" 
	reg.1.auth.userId="steff-vvx2" 
	reg.1.auth.domain="voice"  
	reg.1.auth.useLoginCredentials="0" 
	device.set="1"
	device.logincred.user.set="1"
	device.logincred.user="steff-vvx2"
	device.logincred.password.set="1" 
	device.logincred.password="MyPassword"
	device.logincred.domain.set="1"
	device.logincred.domain="voice" />



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
Highlighted
Occasional Contributor

Re: RealPresence Trio: Provision to login to SfB AND Exchange

thanks, those settings did it for me. I used domain.tld instead of domain though. Thanks a lot!

Message 3 of 3