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Record voicemail greeting option?

Occasional Contributor

Record voicemail greeting option?

Not sure if this is a suggestion, question, or discussion based post.

 

We have many deployed VVX 400's with SK4B cloud PBX w/PSTN.  And a few users have chimed in on how to set their voicemail message.  This is not a problem with a laptop w/built in microphone and a regular SK4B user.  However, we have many users that have desktops without a microphone, so they would like to be able to set their voicemail greeting with their phone.  In the SK4B application they can click the VM icon, and change greeting and its done.  What i am asking/wondering/requesting is if it is possible to do this through the phone.  Its actually becomming a bit of a problem, as it was overlooked in our solutioning prior to deployment.


Does all that make sense?  I hope i communicated that properly.

Message 1 of 6
5 REPLIES 5
Polycom Employee & Community Manager

Re: Record voicemail greeting option?

Hello Hoooooooar,

welcome back to the Polycom Community.

 

Did you ever manage to follow up your old posts => here <= as advised?

In regards to your new question you would simply access the menu, select Messages , Message Center and then if never before used utilize a PIN (example 1234) and the rest would be prompted by the system. 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Occasional Visitor

Re: Record voicemail greeting option?

Hi Hoooooooar,

 

Do you mind sharing how you resolved this issue? I am having the exact same problem but when I call into the call center I cant enter a pin. Also, where do I find the pin number? Is it the same one used for conferrencing? Thank you. 

Message 3 of 6
Occasional Advisor

Re: Record voicemail greeting option?

Did you ever figure this one out. We have VVX 601 phones and when we dial in to the message center we get 1 option - "Press 1 to listen to voicemail messages"

 

How are supposed to set our voicemail greetings with S4B online WITHOUT using the Skype client on our computers and a microphone / speaker to do so?

Message 4 of 6
Occasional Visitor

Re: Record voicemail greeting option?

We too are having this issue.  Going to the message center only gives the option to play messages.  No pin requested either.  Only way I've found to record using the phone itself is with the BToE application since it uses the phone as an audio device, but the BToE app creates other issues.

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: Record voicemail greeting option?

Hello @Maytrix,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition other details allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

 

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Polycom Phones subscribe to Microsoft Exchange so all the control for the PIN etc. is on the Microsoft End.

 

Polycom phones can utilize the Visual Voicemail which does not require any PIN to access simply via the Phone:

 

Polycom_VoiceMail_04.jpg

 

In order to setup or change the Exchange Voice Mail Pin you must access exchange as shown => here <=

 

The URL for this depends on your organisation so please work with your Administrator on this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 6