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Recording video from Trio 8800 Visual+

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Occasional Advisor

Recording video from Trio 8800 Visual+

Hi team,

 

I am facing an issue by trying to recording (using the S4B recording feature) the video conference from Trio when logged in a O365 credentials. The other participants audio and video (using Notebooks) can be recorded but the Trio user cannot.

 

I didnot find any informations about record the Trio video. I just coul find information to record the Trio audio.

 

Could you help me to know if the Trio video can be recorded using the Skype for Business recording feature?

 

PS.: I had checked if the recording feature is activated in Office 365 admin center as mention this article. (https:// support.office.com/en-US/Article/Let-people-record-their-audio-and-video-conferences-122cb4...)

 

Best Regards.

Message 1 of 15
14 REPLIES 14
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Polycom Employee & Community Manager

Re: Recording video from Trio 8800 Visual+

Hello Clio Mello,

welcome back to the Polycom Community.

These are two different features.

 

The Trio, like all VVX phones or SPIP phones with a USB connector, can locally record Audio.

 

Any LYNC, Skype for Business or O365 features need to be checked with our Partner Microsoft.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 15
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Occasional Advisor

Re: Recording video from Trio 8800 Visual+

Hi Steffen 

 

Thank you for quick feedback.

 

I will check to our Partner Microsoft as you suggested. But have you ever seen this video recording feature from Trio 8800 trhough Skype for Business Admin Center?

 

Actually I would like to know if there is a possibility of this video recording...

 

Thanks again and Best Regards.

Message 3 of 15
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Polycom Employee & Community Manager

Re: Recording video from Trio 8800 Visual+

Hello Clio,

we, Polycom, cannot inform you on our partner Microsoft's platform features.

 

Please work with Microsoft support.


Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 15
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Occasional Advisor

Re: Recording video from Trio 8800 Visual+

Hi Steffen

 

I appreciate your reply. 

 

I have chat to Microsoft forum and I got this answer below. It is possible that Trio cannot support the video recording feature?

 

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_sfb-mso_other/recording-video-from-polyc...

 

Thanks and Best Regards

Message 5 of 15
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Polycom Employee & Community Manager

Re: Recording video from Trio 8800 Visual+

Hello Clio Mello,

we just had a similar case yesterday come into Tier 2 utilizing Skype for Business on Premise where a Trio would stop sending Video if the recording feature is being utilized on the Skype end.

 

I suggest you open a ticket quoting 1-5337805771 as a reference with a similar issue.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 15
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Occasional Advisor

Re: Recording video from Trio 8800 Visual+

Hi Steffen,

 

Polycom Engineering tell me that Trio 8800 is an audio conference device tested and certified for Skype for Business. So video conference is not a feature 100% checked by Microsoft and Polycom. This is the reason some features don't work.

 

I am trying to this same test but using Group500. If this works i tell you.

 

Thank you for time and requests.

Message 7 of 15
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Visitor

Re: Recording video from Trio 8800 Visual+

Hi

 

We also have the exact same issue Skype for Business on Premise where a Trio would stop sending Video if the recording feature is being utilized on the Skype end.

 

my SR is 1-7563747771

Message 8 of 15
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Occasional Visitor

Re: Recording video from Trio 8800 Visual+

Was there any resolution to 1-7563747771????????????

Message 9 of 15
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Polycom Employee & Community Manager

Re: Recording video from Trio 8800 Visual+

Hello @frsrs1829,

welcome to the Polycom Community.

For 1-7563747771:

 

H.264 recording is not supported on Windows 7 with SfB client and there is no plan to support it.

Solution
==========
Upgrade the PC to Windows 10 and above.

 

For 1-5337805771:

 

Unsupported by Microsoft in Windows 7.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 15