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Reject softkey doesn't appear when phone simultaneously rings a delegate

Occasional Contributor

Reject softkey doesn't appear when phone simultaneously rings a delegate

We are using VVX601 phones and software on Skype for Business Cloud PBX.  When the phone is ringing, there is an on-screen "reject" button that sends the call to voicemail.  However, if a person has setup a delegate and is simultaneously ringing to that delegate, this on-screen "reject" button turns into "dismiss", which causes the call to continue ringing to the delegate, and therefore the delegate has to handle the call.  Is there a way to force "reject" functionality?



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Polycom Employee & Community Manager

Re: Reject softkey doesn't appear when phone simultaneously rings a delegate

Hello tjcornish,

welcome to the Polycom Community.


The VoIP FAQ contains this:


Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
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The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
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