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Remove Dial 911 from Lock Screen

Occasional Visitor

Remove Dial 911 from Lock Screen


I have the following scenario already happen twice and 911 showed up to the building.

Phone Model: VVX401  - Skype Version


1. User signs in with Skype username and password.

2. When phone is locked there are 2 options, Forgot and Call.

3. When a person clicks CALL it shows 911 and a DIAL button replaces the CALL one in the same location.

4. Is is possible to either

  • Remove the call button and just use the speaker one to make calls?
  • Add a different number instead of 911 to dial?
  • Remove 911 from the list after pressing call.

Thank you!

Message 1 of 2
Polycom Employee & Community Manager

Re: Remove Dial 911 from Lock Screen

Hello @plateplus,


welcome to the Polycom Community.

The VVX Phones are 3PIP qualified from our Partner Microsoft so certain features or behaviors are requested by Microsoft.


The VVX Phone when locked:


  • Lifting the Handset will allow you to dial any number
  • Pressing the Loudspeaker Key will allow you to dial any number
  • Pressing the Call softkey will present a list controlled by the Skype for Business Server

If the lock feature is restricting your users simply disable it:


Jun 02, 2016 Question:How can I disable the LYNC / Skype lock Policies for Polycom phones?

Resolution: Please check => here <= 


Anything else would be a feature request:


Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2