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Replacement Firmware VVX201 for SFB with for SIP

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Frequent Advisor

Re: Replacement Firmware VVX201 for SFB with for SIP

Hello Steffen,

 

Sorry the correct UC Software version 5.4.0.5841 not 5.6.0.8231 (updater version)

 

Thank you.
Sinjo

Message 11 of 13
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Polycom Employee & Community Manager

Re: Replacement Firmware VVX201 for SFB with for SIP

Hello Sinjo,

Please upgrade to a currently supported version of software i.e. 5.5.1 

 

After this please follow this up as already explained:

 

I suggest bringing this to the attention of support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 13
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Frequent Advisor

Re: Replacement Firmware VVX201 for SFB with for SIP

Hello Steffen,

 

OK. Thank you.

 

Sinjo

Message 13 of 13