Sorry the correct UC Software version 184.108.40.20641 not 220.127.116.1131 (updater version)
Please upgrade to a currently supported version of software i.e. 5.5.1
After this please follow this up as already explained:
I suggest bringing this to the attention of support.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services