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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

I have multiple VisualPro devices all using Trio 8800, all registered to Skype for Business Online and hte Trio is managed by Resource Manager.  My question for the group is around reporting:  how does everyone obatin usage states for this configuration?  All I'm after is basic information like number of calls, length of calls and what was called.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

From https://admin.teams.microsoft.com, search for the user account the Trio is signed in with, then click on the Call History tab.

View solution in original post

4 REPLIES 4
HP Recommended

Hello @I_am_Bob ,

 

Welcome back to the Poly Community.

 

There is no CDR data reported back to RPRM and what you seek is part of Skype for Business online.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Is there a chance someone can tell me exactly where in Skype for Business Online this information is accessible?  I'm appearntly not smart enough to find it on my own.

 

HP Recommended

Hello @I_am_Bob 

 

within Office365 select Admin > A new Window will open. Select "Show all" and then Reports > Usage > and drill down to Skype for Business.

 

Others can comment or check with our Partner Microsoft for their platform if you have any follow up questions.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

From https://admin.teams.microsoft.com, search for the user account the Trio is signed in with, then click on the Call History tab.

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