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Reporting for VisualPro + Trio8800 + Skype for Business Online

Occasional Advisor

Reporting for VisualPro + Trio8800 + Skype for Business Online

Hello,

I have multiple VisualPro devices all using Trio 8800, all registered to Skype for Business Online and hte Trio is managed by Resource Manager.  My question for the group is around reporting:  how does everyone obatin usage states for this configuration?  All I'm after is basic information like number of calls, length of calls and what was called.

Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: Reporting for VisualPro + Trio8800 + Skype for Business Online

Hello @I_am_Bob ,

 

Welcome back to the Poly Community.

 

There is no CDR data reported back to RPRM and what you seek is part of Skype for Business online.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Advisor

Re: Reporting for VisualPro + Trio8800 + Skype for Business Online

Is there a chance someone can tell me exactly where in Skype for Business Online this information is accessible?  I'm appearntly not smart enough to find it on my own.

 

Message 3 of 5
Polycom Employee & Community Manager

Re: Reporting for VisualPro + Trio8800 + Skype for Business Online

Hello @I_am_Bob 

 

within Office365 select Admin > A new Window will open. Select "Show all" and then Reports > Usage > and drill down to Skype for Business.

 

Others can comment or check with our Partner Microsoft for their platform if you have any follow up questions.

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 5
Highlighted
Frequent Advisor

Re: Reporting for VisualPro + Trio8800 + Skype for Business Online

From https://admin.teams.microsoft.com, search for the user account the Trio is signed in with, then click on the Call History tab.

Message 5 of 5