I have multiple VisualPro devices all using Trio 8800, all registered to Skype for Business Online and hte Trio is managed by Resource Manager. My question for the group is around reporting: how does everyone obatin usage states for this configuration? All I'm after is basic information like number of calls, length of calls and what was called.
Hello @I_am_Bob ,
Welcome back to the Poly Community.
There is no CDR data reported back to RPRM and what you seek is part of Skype for Business online.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Is there a chance someone can tell me exactly where in Skype for Business Online this information is accessible? I'm appearntly not smart enough to find it on my own.
within Office365 select Admin > A new Window will open. Select "Show all" and then Reports > Usage > and drill down to Skype for Business.
Others can comment or check with our Partner Microsoft for their platform if you have any follow up questions.
From https://admin.teams.microsoft.com, search for the user account the Trio is signed in with, then click on the Call History tab.