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Response group delay with VVX410

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Occasional Contributor

Response group delay with VVX410

I have a customer using VVX410 phones on a response group. They are saying there is a noticbale dealy between picking up the handset and the call being connected.

 

Are there any provisioning settings to make this better.

 

Im aware that it is a common problem with lync, but the VVX phones are meant to mitigate it.

Message 1 of 11
10 REPLIES 10
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Polycom Employee & Community Manager

Re: Response group delay with VVX410

Hello James,

welcome back to the Polycom Community.

 

Did you ever have more success with your initial issue => here <= as feedback can help other users.

For your new question it is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

If LYNC or Skype please provide Version details and if these are on premise of off premise

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 11
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Frequent Visitor

Re: Response group delay with VVX410

I have the same issue with a Lync 2013 deployment and VVX500 handsets.

 

They get an approx 5 second delay when attempting to answer a response group call. Affects both BToE and Non-BToE users.

 

Running the latest Polycom UC software for MS Lync deployments 5.4.1

Message 3 of 11
Highlighted
Polycom Employee & Community Manager

Re: Response group delay with VVX410

Hello scs2002,

welcome to the Polycom Community.

Could you ensure you always post the complete Software number including the last 4 or 5 digits ?

 

The next step is to contact your Polycom reseller so they can open a Ticket with Polycom support for you.

 

Mar 8, 2012 Question: What kind of support should I expect from the Community?
Clarification: Please check => here <=

 

The above explains the reasons for this in detail and if all fails please post your MAC address for one of the phones you are using.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 11
Highlighted
Occasional Contributor

Re: Response group delay with VVX410

Software Ver: PolycomVVX-VVX_410-UA/5.3.0.12074

Lync Ver: 2013 5.08308.933 - On premise

 

Message 5 of 11
Highlighted
Polycom Employee & Community Manager

Re: Response group delay with VVX410

Hello James,
 

Thanks for providing these details but as already asked did you ever have more success with your initial issue => here <= as feedback can help other users.

 

In addition UC Software 5.3.0 is no longer a supported software as it has been superseded by later versions.

 

I suggest you follow up your initial issue so other users can learn or gather information and then upgrade to a currently supported version and come back with some feedback.

 

If the issue requires Polycom support attention you need to work with your Polycom reseller.

 

Mar 8, 2012 Question: What kind of support should I expect from the Community?
Clarification: Please check => here <=

 

The above explains this in detail and if this all fails please provide your MAC address(s).

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 11
Highlighted
Frequent Visitor

Re: Response group delay with VVX410

VVX is running Version 5.4.1.14510

Lync 2013 is on Prem with latest patches

 

Customer issue has been duplicated in lab

Message 7 of 11
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Polycom Employee & Community Manager

Re: Response group delay with VVX410

Hello scs2002  I already advised you as follows:

 


@SteffenBaierUK wrote:

Hello scs2002,

welcome to the Polycom Community.

Could you ensure you always post the complete Software number including the last 4 or 5 digits ?

 

The next step is to contact your Polycom reseller so they can open a Ticket with Polycom support for you.

 

Mar 8, 2012 Question: What kind of support should I expect from the Community?
Clarification: Please check => here <=

 

The above explains the reasons for this in detail and if all fails please post your MAC address for one of the phones you are using.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


 

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 11
Highlighted
Polycom Employee & Community Manager

Re: Response group delay with VVX410

Hello scs2002 and all,

the only way to identify a potential issue and fix the issue can be archived if the users in question work with their reseller and escalate this into Polycom support.

 

The above may require Polycom support to remotely access the Phones or even Servers in question and includes handling sensitive information like customer accounts and password.

 

This cannot be done via a public community forum.

 

By not following this up the official support channels other users are deprived of possible solutions.

 

The above is outlined in the quoted FAQ post already posted above, within my signature and in the READ FIRST: Welcome to the Polycom Skype for Business Forum everybody should read first.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 11
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Occasional Advisor

Re: Response group delay with VVX410

Hello - we've this issue too.  The delay isn't as bad as you mention, but still annoying. 

Message 10 of 11