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S4B VbSS constantly freezing on latest firmware?

Occasional Visitor

S4B VbSS constantly freezing on latest firmware?

Looks like screen sharing via Skype for Business is constantly freezing for us on the latest firmware.

 

I've downgraded to version 5.4.2 via a forum post I found on here, and it seems to have resolved the issue.

 

However - I can't seem to customize the config files with our company customizations (such as background) and if you try to pull up calendar, it states there's an issue connecting to exchange.  When I flash it with our USB, it connects to exchange fine, shows background and everything - but the second I pull the USB, the TV states the device is updating and it reverts everything back to default.

 

I've attempted just disabling VbSS on latest firmware which then uses RDP, but it's extremely bad quality compared to VbSS.

 

Any ideas?

 

Thanks

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: S4B VbSS constantly freezing on latest firmware?

Hello @Hayitsnik,

Stating the latest software does not help others when finding this post in days, weeks, months or years to come as they do not know what software mentioned was current at the time of writing.

Please therefore always post the exact complete build id.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition VBSS was only introduced in software version 5.5.3 so any older version than this and it will not work (or is unsupported to work).

 

We would need to see some kind of logs to guess what is going on but I suggest you either await the next UC Software 5.5.4 release which should be due soon or open a ticket so we can analyze the data.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: S4B VbSS constantly freezing on latest firmware?

Hi, Thanks for the respone.

 

Version:  5.5.3.3517

 

Polycom MAC: 64:16:7F:1E:B0:22


I'd like to open a ticket with Polycom.  We have freezing issues across the board with VbSS on latest firwmare and it's making them unusable.

Message 3 of 4
Polycom Employee & Community Manager

Re: S4B VbSS constantly freezing on latest firmware?

Hello @Hayitsnik,

The unit was sold back 21/08/2017 in by WESTCON COLLABORATION

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4