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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Was the screen capture setting moved in 5.5.1? I don't see the option anymore in the settings. When trying to connect using https://<Phone IP Address>/captureScreen I get the following message:

 

The document requested was not found on this server.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello epjr,

The community's VoIP FAQ contains this post here:

Oct 17, 2011 Question: How can I create a Screen Capture of the phone GUI?

Resolution: Please check => here <=

 

As explained in the above it needs to be:

 

  1. In the configuration
  2. Manually enabled after each reboot

Please verify the above FAQ post.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hello epjr,

The community's VoIP FAQ contains this post here:

Oct 17, 2011 Question: How can I create a Screen Capture of the phone GUI?

Resolution: Please check => here <=

 

As explained in the above it needs to be:

 

  1. In the configuration
  2. Manually enabled after each reboot

Please verify the above FAQ post.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank you. I didn't have to enable it in the configuration in the previous version so I assumed it would already show. After adding it to the config, the button is showing now.

HP Recommended
Hello

You always have to add it to the configuration and the enable it after every reboot.

This has been the case since day one

Replied via a mobile device
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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